The item you selected is unavailable, but we found something similar.

Picture 1 of 1

Stock photo

Fred Reichheld The Ultimate Question 2.0 (Revised and Expanded Editio (Hardback) - Picture 1 of 1

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld (Hardcover, 2011)

5.02 product ratings

Rarewaves Outlet (1137531)
98.2% positive Feedback

Price:

AU $55.88

Free postage

Estimated delivery Tue, 28 May - Fri, 7 Jun

Returns:

No returns, but backed by eBay Money Back GuaranteeeBay Money Back Guarantee.

Condition:

Brand new

Author: Fred Reichheld. Format: Hardback. Item Height: 234mm. Country/Region of Manufacture: US. Language: English. Contributor: Rob Markey (With). Release Date: 20/09/2011.

About this product

Product Information

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you generate a vital metric: your Net Promoter Score. In the five years since the book was published, Net Promoter has transformed companies large and small, across industries and sectors. Far more than a metric, it constitutes a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results.

Product Identifiers

Publisher
Harvard Business Review Press
ISBN-13
9781422173350
eBay Product ID (ePID)
108576885

Product Key Features

Author
Fred Reichheld
Publication Name
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Format
Hardcover
Language
English
Subject
Management
Publication Year
2011
Type
Textbook
Number of Pages
304 Pages

Dimensions

Item Height
234mm
Item Width
155mm
Item Weight
524g

Additional Product Features

Title_Author
Fred Reichheld
Country/Region of Manufacture
United States

All listings for this product

item 1 The Ultimate Question 2.0 (Revised and Expanded Edition): How Ne
AU $9.05
+AU $5.49 postage
item 2 The Ultimate Question 2.0 (Revised ..., Reichheld, Fred
AU $20.89
Free postage
item 3 The Ultimate Question 2.0 (Revised ..., Reichheld, Fred
AU $20.89
Free postage
item 4 The Ultimate Question 2.0 By Fred Reichheld Hardcover Business Net Promoter Book
AU $24.95
Last oneFree postage
item 5 The Ultimate Question 2.0 by Business Net Promoter Fred Reichheld (Hardcover)
AU $26.90
Free postage
item 6 The Ultimate Question 2.0 Revised Expanded Ed How Net Promoter Companies Thrive
AU $34.99
Free postage
item 7 Fred Reichheld The Ultimate Question 2.0 (Revised and Expanded Editio (Hardback)
AU $55.88
Free postage

See all 10

5.0

5.0 out of 5 stars based on 2 product ratings

2 product ratings

2 users rated this 5 out of 5 stars
0 users rated this 4 out of 5 stars
0 users rated this 3 out of 5 stars
0 users rated this 2 out of 5 stars
0 users rated this 1 out of 5 stars

Would recommend

Good value

Compelling content

Most relevant reviews

5 out of 5 stars
by nod1310 Oct, 2013
It was a great book
The book was a big help xxxxxx xxxxxxx xxxxxxx qqqqqqq qqqqqqq qqqqq rrrrrrr ttttttt tttttttt tttttttttttttttt gggggggggggggggg wwwwwwwwwwwwwwww zzzzzzzzzzzzzzzzzzzzz zzzzzzzzzzzzzzzzzz zzzzzzzzzzzzzzzzzzzzzzzzz

Best Selling in Adult Learning & University

See all

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Adult Learning & University

Permaculture: A Designer's Manual by Bill Mollison (Hardcover, 1988)
5.0 out of 5 stars based on 12 product ratings
AU $180.00 New
AU $79.95 Used
Australian Native Bee Book: Keeping Stingless Bee Hives for Pets, Pollination and Sugarbag Honey by Tim Heard (Paperback, 2015)
4.9 out of 5 stars based on 157 product ratings
AU $39.98 New
AU $31.50 Used
The Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by Adam Grubb, Annie Raser-Rowland (2012, Paperback)
4.8 out of 5 stars based on 88 product ratings
AU $19.95 New
AU $13.00 Used
Empire of the Summer Moon: Quanah Parker and the Rise and Fall of the Comanches, the Most Powerful Indian Tribe in American History by S.C. Gwynne (Paperback, 2011)
5.0 out of 5 stars based on 1 product rating
AU $31.33 New
---- Used
Botanical Field Guide by Stefan Mager (Fold-out book or chart, 2021)
4.5 out of 5 stars based on 4 product ratings
AU $15.00 New
---- Used
Linux Basics For Hackers: Getting Started with Networking, Scripting, and Security in Kali by OccupyTheWeb (Paperback, 2018)
5.0 out of 5 stars based on 1 product rating
AU $45.99 New
AU $30.00 Used
The Hundred Years' War on Palestine: A History of Settler Colonial Conquest and Resistance by Rashid I. Khalidi (Paperback, 2020)
5.0 out of 5 stars based on 1 product rating
AU $27.08 New
---- Used

Save on Adult Learning & University

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Adult Learning & University

The Australian Native Bee Hive Book: Keeping Stingless Sugarbag OATH Tim Heard
AU $31.98
Trending at AU $35.57
Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by A
AU $19.95
Trending at AU $20.66
Netter Atlas of Human Anatomy: Classic Regional Approach
AU $113.94
Trending at AU $122.14
Classical Mechanics: The Theoretical Minimum by George Hrabovsky
AU $27.46
Trending at AU $31.59
Havard's Nursing Guide to Drugs
AU $74.99
Trending at AU $76.74
The Indoctrinated Brain: How to Successfully Fend Off the Global Attack on Your
AU $49.95
Trending at AU $57.84