User and Task Analysis for Interface Design by Janice C. Redish, JoAnn T. Hackos (Paperback, 1998)

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Ben Shneiderman, University of Maryland"This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone.". You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish.JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step-by-step process to conduct a user and task analysis.