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This is a great product, it's pretty simple to use, no more lifting heavy kettles of boiling water. I have used a mini urn for over 12 yrs (different brand tho) and would never go back to using a kettle. Much safer for older people to use with accurate pre set cup measures, no more hot water burns. I think the only improvement I would like is to have the child lock as an option, as older users can become confused having to remember to unlock at every use. But very impressed with this appliance.
Verified purchase: Yes | Condition: New
Everything works ok but it takes so long to fill the cup. the flow of the water is quite slow. I've timed it at 1 min 40 sec to fill a 300 ml cup. My husband complains that it isn't hot enough even on the highest temperature of 100 degrees. He says he has to heat the coffee up after its finished cos its not hot. He puts his milk in first with the sugar etc. We have had a similar machine for 7 yrs but it wasn't like that. One other potential safety issue is that when it has finished filling the cup it beeps to let you know but the water is still coming out of the dispenser. So if you pull the cup out when it beeps you will get scalded with hot water.
Verified purchase: Yes | Condition: New
After watching my elderly mother struggle lifting & pouring a heavy boiling kettle this is perfect as she there is no chance she can burn herself like if the kettle drops, plus energy savings of only boiling the water you need and not an entire kettle each time she goes to make a cup of tea. The only improvement I could add is that for people where their vision is poor, and if they cant see the lights, (these aren't that bad BTW) they can't feel the buttons as the panel is smooth.
Verified purchase: Yes | Condition: New
The product looks smart and fits in with my Kitchen,(I feel the colouring would look good in most kitchens). The worst bit of set up was the speed of which pushing the buttons was too fast whilst doing the steps and reading the instructions. Once set up it comes into it own, the water is HOT and makes a great cup of coffee or tea. We love our hot water dispenser.
Verified purchase: Yes | Condition: New
It's good that no need to have a kettle anymore and can have hot water any time. The downside is the water temp does not reach 100 degree, only 80-90C.
Verified purchase: Yes | Condition: New