What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say by Leonard S. Greenberger (Paperback, 2013)

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"This book is one of the best guidebooks on the practice of public relations that I have seen.". Age Range: 15 years. Format: Paperback, 256 pages. Add to Favourites. Health & Beauty.