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Without effective communication, we are completely isolated. Relationships founder, partnerships collapse, businesses go under. In this book the author shows the reader a simple method of improving relationships - at home or in the workplace - through a more disciplined and sensitive approach to communication. Hugh Mackay uses a family to illustrate his ideas in the book. Their various traumas - disgruntled wife, unsupportive husband, rebellious daughter, hideous boss, unresponsive colleagues etc - run through the book aiming to bring every point home in the clearest possible way and providing a sense of focus for the reader.