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Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction by Jeff Cox, William Byham (Paperback, 1997)
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Author: Jeff Cox, William Byham. Title: Zapp! Format: Paperback. Country/Region of Manufacture: US. Item Length: 130mm. Item Height: 202mm. ISBN-10: 0449002829. Language: English.