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The Foot Factory UK

The Foot Factory UK

8.1K items sold
542 followers
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The Foot Factory UK
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About us

Online Retailer of Footwear and Clothing offering brands including Crocs, Carhartt, UGG, VANS and more. Over 300,000 pairs of shoes sold to date to over 100 different countries.
Location: United KingdomMember since: 17 January 2018Seller: brandedshoes1

Business details

VAT number: GB 163370126

Feedback ratings

Last 12 months

Positive286- positive feedback in last 12 months
Neutral3- neutral feedback in last 12 months
Negative11- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.8
Reasonable postage costs
4.6
Postage speed
4.7
Communication
4.7

Seller feedback (2,340)

  • 8***e (414)- Feedback left by buyer.
    Past month
    Verified purchase
    As other reviewers have stated.......delivery period - which is stated - is quite long. We didn't realise this until we had purchased but we weren't in a rush, and not seeing it was our fault. Bag arrived 2 days after estimated delivery time but suspect this might be Royal Mail's fault. Having said all that.....bag is great and a good price. Arrived well packaged as well so all good.
  • y***0 (443)- Feedback left by buyer.
    Past month
    Verified purchase
    Excellent item, new in sealed package good price …. except delivery time poor until EBay stepped in, with no communication from seller.
  • o***n (793)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I purchased these on 23rd May. A couple of weeks later no crocs and no update so I contacted the seller asking for an update. I was told they didn’t have the item and was waiting on them to be delivered to them. I have contacted them numerous times and have to wait days for a reply. Terrible service. Terrible communication I WILL NOT BE UAING THEM AGAIN!!! Had to contact eBay for a refund as they ignored my message about a refund.
    Reply from: brandedshoes1- Feedback replied by seller brandedshoes1.- Feedback replied by seller brandedshoes1.
    This customer unfortunately did not notice the extended dispatch time on her ordered item, this was explained to her several times in ebay messaging but alas she still did not understand the ordering system and to take note of the delivery dates. Hopefully her next purchase from another business, she will look a little closer and not feel the need to leave these comments which are unnecessary
  • o***r (4055)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item as described but terrible service. Only posted over a week after payment and no communication
  • o***g (6225)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Perfect!! Exactly as described, fast delivery, well packaged- very pleased thank you
  • 1***f (1014)- Feedback left by buyer.
    Past month
    Verified purchase
    Item has at last arrived and I am pleased with it. I like many others (look at Feedback) missed seeing the extended despatch time on checkout!! But communication was good and I didn't need item quickly so was happy to wait.
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About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!177/1000