One of the mugs I received was chipped and two places. I understand the condition was used. The condition did not say damaged. I decided to go with neutral feedback rather than negative feedback on the off chance that these chips were not noticed. I will avoid this seller in the future. 
a***a (4922)- Feedback left by buyer.
Past month
Verified purchase
A very sweet, personable and responsive seller. Took care with describing and packaging and also shipped very quickly. Buy with confidence from this wonderful individual - we plan to!
t***t (151)- Feedback left by buyer.
Past month
Verified purchase
The cat that I received was well packaged, shipped and received in a timely manner in great condition. The item was as described. A++ seller
s***r (11552)- Feedback left by buyer.
Past month
Verified purchase
 lightning fast shipping accurate description well packaged wonderful seller and transaction the very best
🌷⭐️⭐️💕💕🌻🌻🧸🧸🙏🙏🇺🇸🇺🇸🍀🍀🌻
GRATEFUL
s***r (11552)- Feedback left by buyer.
Past month
Verified purchase
Making the first shipping accurate description well packaged wonderful seller and transaction the very best
🙏🤓🌹💚🌻😇💫🍀🇺🇸💕🙏
GRATEFUL
a***i (1395)- Feedback left by buyer.
Past month
Verified purchase
Great seller! Quick shipping, and Excellent Packing. Item as described- love it! Thank you. Highly recommend this seller.