Skip to main content
harristechnologyau
2,549 followers
97.1% positive Feedback
About us

Statement ----- Harris Technology (HT) wishes to explain that an internal administrative error has resulted in the cancellation of approximately 6,000 customer orders and led to many negative reviews. The incident occurred when a $15 promotional coupon for HT products listed on eBay, which was meant for a one-time use by one customer only, was inadvertently not made ‘unique’ to that customer enabling it to be used generally. Upon discovery of the administrative error, HT cancelled the discount coupon and notified all customers who are affected. As part of the seller cancellation process on these affected orders, HT used the ‘Buyers Address’ checkbox as the reason for cancelling the order as there was no voucher-related option. HT acknowledges that the voucher error and have been in regular communication with eBay to ensure affected customers would have their purchase refunded and these have now been processed. Measures have been taken to ensure the mistake does not occur again.

Learn more
Update your delivery location

Philips Monitors

Master every task in a crisp view

Philips Monitors

All items

About us

Statement
-----
Harris Technology (HT) wishes to explain that an internal administrative error has resulted in the cancellation of approximately 6,000 customer orders and led to many negative reviews.

The incident occurred when a $15 promotional coupon for HT products listed on eBay, which was meant for a one-time use by one customer only, was inadvertently not made ‘unique’ to that customer enabling it to be used generally.

Upon discovery of the administrative error, HT cancelled the discount coupon and notified all customers who are affected. As part of the seller cancellation process on these affected orders, HT used the ‘Buyers Address’ checkbox as the reason for cancelling the order as there was no voucher-related option.

HT acknowledges that the voucher error and have been in regular communication with eBay to ensure affected customers would have their purchase refunded and these have now been processed.

Measures have been taken to ensure the mistake does not occur again.
Location: AustraliaMember since: 24 February 2016Seller profile: harristechnologyaustralia