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homediytools2019

44K items sold
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About us

Location: ChinaMember since: 14 June 2019Seller: homediytools2019
Top Rated Sellerhomediytools2019 is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Detailed seller ratings

Average for the last 12 months

Accurate description
4.8
Reasonable postage costs
5.0
Postage speed
4.8
Communication
4.9

Seller Feedback (9,335)

r***b (274)- Feedback left by buyer r***b (274).
Past year
Verified purchase
Item arrived damaged, was folded in half as to fit an undersized envelope. Item was damaged due to the fold. Seller refused to refund me the entire value of the item (just under AU$30). Blamed transit company for damage. Only offered me $7.50 as compensation, when I said I wanted the entire value of the item refunded they said they could only go up to $15. Don't bother dealing with this seller. Items are not packed with care and won't refund from their own negligence.
Reply from: homediytools2019- Feedback replied by seller homediytools2019.- Feedback replied by seller homediytools2019.
We will do better in the future
n***2 (377)- Feedback left by buyer n***2 (377).
Past 6 months
Verified purchase
Had some issues with item delivered not being quite as described. Seller was prompt in providing a partial-refund.
b***o (17)- Feedback left by buyer b***o (17).
Past 6 months
Verified purchase
Item never arrived, seller unable to guarantee supply of another due to supply issues & a refund was initiated. I could still use a 12V pneumatic solenoid but have an alternative set-up running for now. This seller is good to deal with, the issue was beyond their control - drop shipped item.
o***h (1401)- Feedback left by buyer o***h (1401).
Past 6 months
Verified purchase
Contacted this ebay seller after a couple of weeks of the item still awaiting postage and was advised there was a problem... the item was damaged when we sent the item to the carrier , but they also said... I will assist you properly - which they did. We agreed to cancel the order and I was given a full refund within a day. I found the seller s communications and prompt action when I raised the problem to be very good. I am satisfied with the outcome.
Reply from: homediytools2019- Feedback replied by seller homediytools2019.- Feedback replied by seller homediytools2019.
Dear customer, sorry for the inconvenience it may cause. We will do better in the future!
t***3 (1036)- Feedback left by buyer t***3 (1036).
Past year
Verified purchase
Item that arrived was not what was described or pictured. I was sent a similar item, but it didn't fit. Quick postage, but 6-week delivery time to Aus. Tried to get me to accept partial refund, took some back & forth over a few days to finally get full refund. Quick to communicate.
w***5 (6)- Feedback left by buyer w***5 (6).
Past 6 months
Verified purchase
Item as described, well packaged. Seller was very responsive