Avoid these guys. Package was so poorly packed that nearly half the contents where missing and thus the product useless. They we only prepared to refund for the missing bits. The package has been returned but they are refusing to refund or exchange and consistently not responding to my questions and replying with generic responses such as 'check with neighbors to see if it has been left with them', ' thank you for your custom', 'let us know who we can help you in future', 'we will change packing
Reply from: macha*j39va- Feedback replied by seller macha*j39va.- Feedback replied by seller macha*j39va.
Sorry, if you have any problem, please contact our seller firstly, thanks.
7***v (980)- Feedback left by buyer.
Past 6 months
Verified purchase
Disappointed. Arrived broken un useable. No luck in getting them to send another or getting a refund.
Reply from: macha*j39va- Feedback replied by seller macha*j39va.- Feedback replied by seller macha*j39va.
Sorry, if you have any problem, please contact our seller firstly, thanks.
b***e (43)- Feedback left by buyer.
Past month
Verified purchase
Item looks good.
r***r (98)- Feedback left by buyer.
Past 6 months
Verified purchase
Feels more like plastic. Also no pins supplied, so unusable.
Reply from: macha*j39va- Feedback replied by seller macha*j39va.- Feedback replied by seller macha*j39va.
We are sorry to know that, we will fix it asap, thanks.
l***2 (289)- Feedback left by buyer.
Past 6 months
Verified purchase
Item doesn't work at all. Evidence provided.
Reply from: macha*j39va- Feedback replied by seller macha*j39va.- Feedback replied by seller macha*j39va.
Sorry, if you have any problem, please contact our seller firstly, thanks.
7***4 (86)- Feedback left by buyer.
Past 6 months
Verified purchase
Hi I purchased the octopus pattern and received a sea horse - seems to be an accidental mix up as I only ordered the octopus mat and need to rectify please as it was purchased specifically as a gift for an octopus lover.