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Old Mill Saddlery

Old Mill Saddlery

146K items sold
4.6K followers
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About us

Old Mill Saddlery is a leading equestrian retailer based in the United Kingdom.

The strengths of our business comes from our core values - providing our customers with a quality shopping experience, outstanding customer care and selling only quality products at excellent value.

Just like you, horses are a big part of all of our lives and we face the same problems that you do; horses that just won’t load, cheeky ponies, escape artists, injuries, behaviour problems, moody mares and everything in between.

We couldn’t imagine a life without our horses and our experienced team are on hand to offer friendly, honest and knowledgeable advice. Our team are happy to help; no question is too silly and no request is too much. Simply contact us with any of your queries.
Location: United KingdomMember since: 14 February 2000Seller: greatsaddle
Top Rated SellerOld Mill Saddlery is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Business details

VAT number: GB 209453804

Feedback ratings

Last 12 months

Positive3,980- positive feedback in last 12 months
Neutral60- neutral feedback in last 12 months
Negative34- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage costs
5.0
Postage speed
4.9
Communication
5.0

Seller feedback (35,648)

  • b***4 (1835)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Fantastic communication. I ordered the wrong size by mistake (didn’t realise the current head plate was w not mw). Messaged to ask if they could change my order from w to xw. They agreed instantly and changed my order. They shipped immediately Well packaged and arrived in perfect condition. Great price.
  • i***r (619)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Top-notch service! I requested expedited shipping as we were leaving for a holiday and needed the item ASAP—they delivered! They even responded over the weekend. Really impressed—highly recommended seller!
  • r***d (65)- Feedback left by buyer.
    Past month
    Verified purchase
    Fantastic seller, prompt delivery and item is perfect condition, quality, value and as described. Will purchase from again. It’s stunning and cannot wait to use this evening! Thank you 🤩
  • 3***2 (212)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Brilliant communication, quick delivery and Product as described. Amazing company!! Thankyou 5*
  • r***a (793)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Not sent, contacted them after 7 days to be told the item was damaged so had returned it to manufacturer for replacement, I could wait or have refund. I chose to wait but still nothing after another week. Contacted them again for same answer, this time I took refund. At no point did they contact me to explain what was going on, they should have done this at the straight away . Looking at negative feedback this seems to be a common problem, I dont believe they ever had the item to sell.
  • o***o (957)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Very bad delivery but this was due to issues with ROYAL MAIL seller was great , good communication throughout and great service from them let down by delivery issues
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About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!770/1000