Welcome to Pets Palace - Serving people who love their pets on a daily basis is fantastic and we love it. We pride ourselves on doing what is best for your pet and you the owner because really we are all customers in some way and we like to treat people how we would like to be treated, with respect and honesty.
Our team is a friendly bunch of people who love their pets (a little too much some might say) providing the best products and service they can to other pet lovers. My name is Bonnie I'm the owner, I also have two fabulous young women who are the backbone of the business who I couldn't live without, McKenna and Ilana. We have great support staff too Daniel looks after our technical web stuff, Britt does our designs, David makes sure we pay our bills on time and Diane is our Marketing guru.
One of the hardest things about owning this business is stopping myself from bringing everything home for my own pets, (which are already spoiled rotten). I hope this has helped you underst
Location: AustraliaMember since: 23 June 2017Seller: petspalaceaustralia
balls arrived in perfect condition, I find these are very durable and great value for money, seller has great communication, very thoughtfully packaged , with a little sample of treats included which is a nice touch, absolutely recommend this seller, as I am a repeat purchaser. postage was also extremely reasonable.
o***u (2)- Feedback left by buyer.
Past 6 months
Verified purchase
Purchase made 24.05.25. Advised I’d receive item by 06.06.25. Never arrived. Item was in stock at purchase point but then told weeks later, after I made contact with owner, that it wasn’t. Tardy service. Owner said he’d refund me “asap”. Still waiting for it. Not impressed.
i***n (360)- Feedback left by buyer.
Past year
Verified purchase
Pretty disappointed with my experience buying from this seller. I purchased two dog collars and after almost a month of no delivery updates I messaged the company asking if there was an ETA on my order. Unfortunately they never responded until I lodged a complaint with eBay. Apparently the products I had ordered were out of stock. They offered other styles to replace and were apologetic but the lack of communication is extremely disappointing. I wouldn't recommend purchasing from them.
w***a (25)- Feedback left by buyer.
Past year
Verified purchase
Wonderful customer service and care. Quickly delivery with personalized note, happily recommend this business.
e***u (1548)- Feedback left by buyer.
Past 6 months
Verified purchase
Not received and unable to contact the seller. Refund given by eBay.
0***a (924)- Feedback left by buyer.
Past year
Verified purchase
Didnt communicate 1 comb short which was being sent when back in stock👍🏽