Great to deal with, packaged to protect. Good communication.
t***h (71)- Feedback left by buyer.
Past 6 months
Verified purchase
Stay clear of this seller, offered Express post which I purchased as I needed an item by a certain date, they then sent the item parcel post so I received it way after my deadline. Once notified of their error it was oh well here's your express cost back. Pathetic response from a seller, I'll be warning everyone not to use them. They should be going out of their way to please a customer.
Reply from: recovery_warehouse- Feedback replied by seller recovery_warehouse.- Feedback replied by seller recovery_warehouse.
Item was sent by standard post, instead of express post selected by buyer. We apologised and offered a refund on additonal post cost or a return at our cost if item was no longer required. Buyer responded "Oh wow, how big of you to refund what I paid for and didn't get. You know when I was manager and a staff member stuffed up I would contact the customer and ask what I had to do to keep their loyalty. Says a lot about a company. Expect great feedback." We refunded buyer.
6***6 (349)- Feedback left by buyer.
Past year
Verified purchase
Goods arrived in good order, and as described. Goods arrived quickly and before the due date, Australia Post finally got it right. Will buy again if the need arises and will recommend the seller.
l***l (26)- Feedback left by buyer.
Past 6 months
Verified purchase
Item arrived and seems to be as it should although the picture was grey and the item is black. Took a very long time to arrive for something being shipped from the Gold Coast to Tasmania. Item was received and ready for processing on 29th of Jan and did not arrive until 13th of Feb. Tracking showed 'received and ready for processing' the whole time until the day it arrived.