Bought the S8 on the 6th of September. Straight out of the box, it wouldnt charge or turn on, took them about 2 weeks to take it back and access it. They approved a warranty replacement. It has been another 2 weeks now and a new one has still not been sent out. Their customer service team apparently cant afford a phone so email is the only option, it has been a nightmare to deal with them.
i***2 (1216)- Feedback left by buyer.
Past year
Verified purchase
Part of the item sent out was not what I ordered and didn’t bother to contact to advise that it was out of stock and sent something else and I have had no response for a week now.
I would have cancelled my order had I known now to try to return it is a bigger hassle. I am very disappointed as Roborock came highly recommended and I’m stuck with something that looks utterly stupid in my living room
o***o (479)- Feedback left by buyer.
More than a year ago
Verified purchase
Fast delivery, item as described
u***u (254)- Feedback left by buyer.
More than a year ago
Verified purchase
Good price. Fast Delivery. Product yet to be tested.
4***d (1023)- Feedback left by buyer.
More than a year ago
Verified purchase
Item arrived as described well packaged and posted quick Good Seller
a***e (335)- Feedback left by buyer.
Past year
Verified purchase
Terrible experience. Cancelled order after 4 days. I expected a better service level from roborock