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ruyans

838 items sold
45 followers
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Location: ChinaMember since: 05 September 2023Seller: ruyans
Top Rated Sellerruyans is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable postage costs
5.0
Postage speed
4.9
Communication
5.0

Seller Feedback (190)

e***e (1664)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent price, delivery and product. Exactly ad described good ebayer A+++++ would definitely recommend
i***t (2934)- Feedback left by buyer.
Past 6 months
Verified purchase
quick delivery, well packaged, just as described, no problems, thanks
p***a (98)- Feedback left by buyer.
Past month
Verified purchase
The seller delivered a faulty Thermostatic Water Bath. They had multiple similar requests that delayed resolution for ~1 month before I asked eBay to step in while I still could. Correspondence/issue involved - several requests to repair the faulty item - several requests that I pay 50-60% of the faulty item cost - not processing refund when item was returned - a promise that all costs will be reimbursed, including the return postage, in line with eBay policy. I will not buy from this seller.
Reply from: ruyans- Feedback replied by seller ruyans.- Feedback replied by seller ruyans.
dear customer, sorry that we didn't get the returned package, could you please kindly check the tracking for us?
i***5 (4)- Feedback left by buyer.
Past 6 months
Verified purchase
Thank you for a smooth transaction. The item arrived as ordered, and packed well.
e***- (750)- Feedback left by buyer.
Past 6 months
Verified purchase
Good seller, punctual shipping and communication
n***b (297)- Feedback left by buyer.
Past 6 months
Verified purchase
They messaged to say package was in some way 'lost', didn't want to refund straight away in case it turned up, took a week to find they didn't have a replacement to send, and eventually refunded 2 weeks later. So sort of did the right thing, but it meant that I am starting again with making a purchase having lost 2 weeks. It is not clear what is going on. Am I dealing with a seller (They have a huge stock-list) or do they then farm out the sale to someone else, who let them down?
Reply from: ruyans- Feedback replied by seller ruyans.- Feedback replied by seller ruyans.
sorry , we will improve the delivery system, the package was lost by yodel, we have refund you all for this order