thefilmwave

Seller feedback (85)

• i***_ (72)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I purchased a camera over three weeks ago and it took me bumping them every week for them to finally ship it. I had told them from the beginning what day I needed it by and though they mostly just dismissed saying “busy is their new normal” they assured me I would get the camera much earlier than when needed it. I spent over $500 on it and it will not make it on time :( very sad I won’t be able to use the camera for what I intended and wasted my time and money here

  Reply from: thefilmwave- Feedback replied by seller thefilmwave.- Feedback replied by seller thefilmwave.

  Hello, Thank you for your order. We’re sorry to hear your experience didn’t meet your expectations, but this information is incorrect. Your order, placed after business hours on May 16th, shipped May 29th—within our stated 10 business day processing time—and delivered June 3rd, two days before your requested delivery of June 5th. We accepted your offer, waived the rushed fee, and paid for expedited shipping at no extra cost. We kindly ask you to reconsider your feedback. Thank you, The Film Wave
• m***m (1)- Feedback left by buyer.

  Past year

  Verified purchase

  Great seller, very responsive. Item in perfect condition.
• t***a (84)- Feedback left by buyer.

  Past year

  Verified purchase

  Great service
• p***a (23)- Feedback left by buyer.

  More than a year ago

  Verified purchase

  Well packaged and great communications during the delivery tracking
• j***e (3)- Feedback left by buyer.

  More than a year ago

  Verified purchase

  Fantastic business and communication. The team realized there was a problem with a vintage I chose and helped me find a great alternative. They're really helping keep film alive!
• d***e (263)- Feedback left by buyer.

  More than a year ago

  Verified purchase

  This is my 2nd Super 8 camera ordered from the Film Wave and I can't recommend this shop enough. It arrived very well packaged and as described, but looks even better in person! I've yet to run film through it but everything seems to be working very well. Also, the seller has excellent communication.