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The Ugly Duckling Company

The Ugly Duckling Company

2.7K items sold
237 followers
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The Ugly Duckling Company
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  • About us

    Welcome to The Ugly Duckling Co. where we specialize in second chance retail. Ever wonder what happens to products that by no fault of their own acquire a flaw, retail shelf pulls, overstock, dented box, label changes, or seasonal items? That's where we come in. The Ugly Duckling Co. is a family owned & operated small business established in 2012. Search & Rescue of high quality retail has been our mission for over a decade, not only to help other families like yours to save money but to also keep good product from unnecessarily ending up in our landfills & recycling bins. We promise that it will excite you as much as it does us to discover hidden savings in high quality products that we've collected for you. Come and take a look around!
    Location: United StatesMember since: 17 September 2024Seller: theuglyducklingco
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About us

Welcome to The Ugly Duckling Co. where we specialize in second chance retail. Ever wonder what happens to products that by no fault of their own acquire a flaw, retail shelf pulls, overstock, dented box, label changes, or seasonal items? That's where we come in. The Ugly Duckling Co. is a family owned & operated small business established in 2012. Search & Rescue of high quality retail has been our mission for over a decade, not only to help other families like yours to save money but to also keep good product from unnecessarily ending up in our landfills & recycling bins. We promise that it will excite you as much as it does us to discover hidden savings in high quality products that we've collected for you. Come and take a look around!
Location: United StatesMember since: 17 September 2024Seller: theuglyducklingco

Store policies

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Feedback ratings

Last 12 months

Positive722- positive feedback in last 12 months
Neutral10- neutral feedback in last 12 months
Negative2- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
5.0
Reasonable postage costs
4.9
Postage speed
5.0
Communication
5.0

Seller feedback (734)

  • 3***e (461)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    These arrived in a timely manner, well packaged. I noticed an issue with one of these ( did not appear new as described). I brought it to the seller's attention. She responded very quickly ( on a Saturday night- no less). Not only was she apologetic, sweet, kind,and understanding- she ordered me a replacement product from Amazon -- which was delivered to my door on a Sunday morning( within 16 hours of making contact with the seller). COMPLETELY OUTSTANDING CUSTOMER SERVICE AND CARE from Aubrey
  • 4***c (26)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    This seller is responsive and shipped my order quickly. My package was destroyed in transit. It was packed well, so it was the fault of USPS. I contacted the seller and they responded immediately and are shipping a replacement. Will definitely buy from them again!
  • e***a (52)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Outstanding Customer Service – Above and Beyond! I had a minor issue with my order, but the seller provided the best customer service I have ever experienced. As soon as I reached out, they responded promptly and professionally, immediately offering a solution. They went above and beyond by ordering a replacement and ensuring it was delivered quickly. Throughout the process, the seller stayed in close communication, responding to every message until I received the item and was completely
  • m***l (45)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I received the items in perfect new condition. The shipping was super fast, like Amazon fast and the quality and price is top tier. Items were packaged better than Amazon. Please don’t past up an item you want from this buyer, she is a fantastic seller. The best on eBay and of course I will buy from her again. This is actually my second purchase. Don’t hesitate just buy it. Chefs kiss 🤌🏼
  • 7***a (36)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item as described and great value to finally try out nail powder dips. Have bought from this seller several times. Always satisfied. Shipping and packaging always a plus.
  • n***o (1464)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Received item as described. One attachment was missing and the seller corrected the oversight and mailed me the missing attachment immediately. Very courteous service. Would buy from again. Thank you!
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