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2***6 (1069)- Feedback left by buyer.
More than a year ago
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Top Price , Product , Packaging , And Delivery . Top Seller . AAA+++
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More than a year ago
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Item as described & great to deal with
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More than a year ago
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More than a year ago
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Good buyer, prompt payment, valued customer, highly recommended.
Reviews (1)
22 May 2017
Colour Uniformity Issue Is Real
5 of 5 found this helpful DELL disappoints me on UP2716D. Bought two and have problem since day one.
Firstly, items listed is "BRAND NEW", but I found out serial number on monitor body does NOT match the box. That does NOT look good.
Secondly, I created identification connections and configurations on both monitors but one monitor shows strong green cast on the left and purple cast on the right. Monitors are on Adobe RGB colour space and hilariously support told me to use other present modes to resolve it.
I log a replacement request on the SAME day these monitor arrive.
The screen is advertised for its "Professional-grade color" but reality is only when it works.
Next day, Dell logistic team called me and wants to dispatch a REFURBISHED stock for my replacement request. No way I will accept this punishment and I rejected the dispatch and re-request brand new stock sent.
After painful engagements, and one week passed. A "brand new" replacement monitor arrived. Guess what? The serial number of the body does NOT match the box again, feel strange.
Colour uniformity on the new unit is BETTER, thankfully. BUT after I aligned it to my other new DELL UP2716D, The replacement is clearly warmer at IDENTICAL setup.
Log support again and DELL first reply "both monitors are working properly" and "viewing angle caused the colour difference". DELL want me to make the room dark and turn screen to 100% brightness to troubleshoot.
What an excuse!! I aligned the screens at same level, took photo from distance to avoid viewing angle difference. There is white/yellow contrast between the two monitors. DELL support just won't acknowledge it.
Anyway, I adjusted my room and monitor as they said, the warmer colour temperature is even more noticeable. Then, DELL said I need a colour calibration tool to make them look identical.
At this price range, customers expect more predictable colour consistency and better customer service.
This is a complete disaster, support case number SR 948294878, if DELL management cares about your customer.