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About us
Billiard Warehouse is a retailer of pool cues, and billiard Accessories. We are located in California, have been taking care of the billiard needs of customers since 1997. Billiard Warehouse will ship all in stock products within 1 business day and is committed to providing each customer with the highest standard of customer service!! We also Guarantee Low Prices on every item and provide an unheard of Return Policy 100% Satisfaction Guarantee on every item.
Seller Feedback (4,909)
g***h (399)- Feedback left by buyer.
Past 6 months
Verified purchase
Item arrived quickly in a secure box. Seller was very helpful with the logistics of its delivery and provided excellent communication. And the cue itself, and the complete package, is of excellent quality. Very happy with this transaction. Highest marks for this seller.
m***a (477)- Feedback left by buyer.
Past 6 months
Verified purchase
Prompt delivery of well packaged item. J/B cue was as described. Best J/B cue on the market for the price, IMO! Trouble free transaction from a A+ seller that I'd buy from again. 100% satisfied with the purchase.
d***l (467)- Feedback left by buyer.
Past 6 months
Verified purchase
Cue arrived poorly packaged! No joint prorector as described and the tip fell off 2nd game using it! Contacted seller and got no response! Won't buy from this seller again!
Reply from: gatorcue- Feedback replied by seller gatorcue.- Feedback replied by seller gatorcue.
We sold these cues for over 10 years. The cue always comes with the joint protectors and good tip. When we asked the customer provide the pictures or video for the problem, he cannot provide anything. He even don't want to ship back the cues to us and use the negative feedback to force us to refund him the payment.
5***b (6)- Feedback left by buyer.
Past 6 months
Verified purchase
Easy transaction with great communication. Product was received and packaged well!
0***5 (2)- Feedback left by buyer.
Past 6 months
Verified purchase
The seller had sold out all the 42" cues. I ordered a 42" + 48" + 52" combo. They still accepted the order and shipped two 52" instead without my consent. They offered a refurbished 42-inch but they were reluctant to provide any shipping information. The cue is never received. The back and forth wasted all my time and I would not recommend this seller.
Reply from: gatorcue- Feedback replied by seller gatorcue.- Feedback replied by seller gatorcue.
The tracking showed the customer received another refurbished 42" cue.She received four cues in total but still leave us this negative feedback.
Follow-up from: 0***5- Feedback followed up by buyer.- Feedback followed up by buyer.
The seller wanted to use the same USPS tracking number to ship a second package to avoid the shipping cost. It is very unethical and the package got lost unsurprisingly. Or they were just lying from the beginning about sending the correct cue.
Go ahead and post any evidence to prove I have received (or you've shipped) and correct cue.
l***l (18)- Feedback left by buyer.
Past year
Verified purchase
Excelente Producto, Llegaron bien en su embalaje y la comunicacion con el vendedor es excelente, muy recomendado