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About us
Welcome to Giftbox-Online. These are just a selection of the 100's of lines we stock in our shop in Trowbridge, Wiltshire. We're adding more each week so you'll be sure to find something to match your taste and budget :) Happy shopping!!
Business details
Business name: GiftboxFirst name: DavidLast name: HayterAddress: 5 Silver Street, BA14 8AA Trowbridge, United KingdomPhone number: 01225920607Email: giftbox.trowbridge@gmail.com
Seller Feedback (8,994)
e***c (1579)- Feedback left by buyer.
Past 6 months
Verified purchase
I got sent 2 squashed incense holders. Contacted seller and sent a photo. I only asked for ONE replacement. Seller took absolutely no responsibility and tried to blame me. Does not care. Deceptive description too. Anyone would assume these held sticks. They are too damaged. See the other feedback for this item. Same. This was a birthday gift for a friend too! Irresponsible and rude seller even if you do contact them first. Avoid.
Reply from: giftbox-trowbridge- Feedback replied by seller giftbox-trowbridge.- Feedback replied by seller giftbox-trowbridge.
Just to clarify, at no point did we blame you. What you received is as per the product photo and states in the title and description CONE HOLDER. We can't be held to account for assumptions that are made. Even after leaving negative feedback you continued to message us, saying "nowhere on the lisiting does it state that it doesn't hold sticks". This is correct, because it doesn't. It also doesn't make the tea or do the washing, but maybe that should be added in case someone assumes it does.
i***h (95)- Feedback left by buyer.
Past 6 months
Verified purchase
Fast delivery, as described. Perfect ebayer.
s***- (8414)- Feedback left by buyer.
Past 6 months
Verified purchase
order didn't arrive seller responded quickly but wanted me to wait until post office finished investigation as i paid on 31st January i waited a few days more, but it didn't arrive.it was now 18th February seller i found rather sarcastic pointing out i had had couple parcels missing and wasn't having much luck, i messaged back said got hundred percent feedback and its rare that happens. she didn't respond i opened case ebay refunded me.
Reply from: giftbox-trowbridge- Feedback replied by seller giftbox-trowbridge.- Feedback replied by seller giftbox-trowbridge.
Hi there, looking at your own feedback left for others, even though all positive (thank you) you have had 3 items either not delivered, or incorrectly delivered with these last couple of months. So you must understand that I needed to put in an investigation request with RM first. I refunded you within minutes of opening the requests (not Ebay). Also, please don't assume I'm a she. Regards
s***- (8414)- Feedback left by buyer.
Past 6 months
Verified purchase
order didn't arrive seller responded quickly but wanted me to wait until post office finished investigation as i paid on 31st January i waited a few days more, but it didn't arrive.it was now 18th February seller i found rather sarcastic pointing out i had had couple parcels missing and wasn't having much luck, i messaged back said got hundred percent feedback and its rare that happens. she didn't respond i opened case ebay refunded me.
h***e (2013)- Feedback left by buyer.
Past year
Verified purchase
Arrived quickly, and good price but better packaging would be appreciated as the incense sticks were taken out of their box, which was flattened and included in the envelope, so could easily have been broken.
Reply from: giftbox-trowbridge- Feedback replied by seller giftbox-trowbridge.- Feedback replied by seller giftbox-trowbridge.
Always worth reading the item descriptions as it does state that the incense sticks will be sent flat pack.
Follow-up from: h***e- Feedback followed up by buyer.- Feedback followed up by buyer.
I did. I just didn't think flat pack would mean an ordinary paper envelope. A jiffy bag or at least plastic wrapper would have protected such delicate items better from breakage or damp.
r***_ (394)- Feedback left by buyer.
Past year
Verified purchase
Received on time .. well packed .. burn a good amount of time .. I recommend this seller