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Reviews (1)
04 December 2006
A W E S O M E!
1 of 1 found this helpful As a 20 year sales professional in the product/service industry this the best book I have ever read for plain out servicing the customer. What to do, when to do it and how to do it better after you think you figured it out. Jefferey Gitomer takes everythign back to basics but the basics have been lost to a generation of over-thinkers that forgot the customer.
Awesome read for any service oriented business person- managers, sales, owners.