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About us
Professional skincare supplier with more than 10 years of experience. We sell only 100% original, authentic and fresh products. Quick despatch from UK.
Location: United KingdomMember since: 28 April 2018Seller: libraskincare
Top Rated SellerLibraSkincare is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more
Business details
Business name: Libra Skincare LTDFirst name: GintsLast name: BermaksAddress: Unit 2a, Southmead Farm, BA3 5EX Radstock, Holcombe, United KingdomPhone number: 7411374175Email: info@libraskincare.comVAT number: GB 229160712, NL 827243145B01
I bought the cream as a gift to be delivered to my friend in UK. The seller didn’t mention the price does not include VAT. The delivery was held due to unpaid custom fee. I contact the seller & they told me to pay the extra £91 (VAT + handling fee) so as to get the parcel delivered. I paid the custom fee online & my friend finally got the parcel. But the parcel didn’t have any protective packaging & the cream has spit out. The seller simply put the cream in a paper bag. Very bad seller.
Reply from: libraskincare- Feedback replied by seller libraskincare.- Feedback replied by seller libraskincare.
Dear Ham,
I'm truly sorry your product arrived damaged. Our sincere apologies for any inconvenience caused. It deeply saddens us to hear this.
I'm puzzled as to why we didn't receive your email about the broken product. Addressing such issues is a priority for us, and we're committed to resolving them promptly.
While we can't control customs charges, varying by country, we want to make your experience positive. Please let us know how we can make it right.
Kind regards,
Zane
a***a (166)- Feedback left by buyer.
Past 6 months
Verified purchase
Product as represented, nicely packaged, and quickly shipped. A+ transaction.
r***k (286)- Feedback left by buyer.
Past year
Verified purchase
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i***t (259)- Feedback left by buyer.
Past year
Verified purchase
genuine item - fast. shipp[ing - exactly as described. great seller
d***5 (152)- Feedback left by buyer.
Past year
Verified purchase
Brilliant service, really went our of their way to ensure I received it on time
e***n (132)- Feedback left by buyer.
Past 6 months
Verified purchase
Good price, good delivery, my favorite product❣️👍🏻