My teenage daughter managed to kill my previous Dyson Animal. I looked at lots of other brands as a possible replacement, but in the end decided to stick with Dyson as it does such a great job picking up pet hair. I did not want to pay full retail so I took the chance and bought it refurbished. The refurbished Dyson Animal works like new and came with lots of attachments. Some of the parts had minor scratches but nothing that affects overall performance. I am really happy I went this route and will do so again the next time my kid breaks it.