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About us
Thank you for shopping with The Party Factory. We're a family company founded in 2013 with a £3 investment.
We're proud to say that over the years we've become industry experts.
Our goal is to bridge the gap between online shopping and retail shopping. We aim to provide you the convenience of shopping at home cosy on the sofa, with the care and experience of in store shopping.
Please get in touch if you need any help, tips or advice, we're more than happy to help.
When using this site, please be aware that terms that relate to gender are used simply as industry terminology. We do not wish to cause offence by using phrases such as male, or female. Any implications that a colour may relate to gender is simply industry terminology. We respect all members of the LGBTQ+ community however we will continue to use male and female pronouns when referring to items until our industry phrasing is changed and updated.
We're proud to say that over the years we've become industry experts.
Our goal is to bridge the gap between online shopping and retail shopping. We aim to provide you the convenience of shopping at home cosy on the sofa, with the care and experience of in store shopping.
Please get in touch if you need any help, tips or advice, we're more than happy to help.
When using this site, please be aware that terms that relate to gender are used simply as industry terminology. We do not wish to cause offence by using phrases such as male, or female. Any implications that a colour may relate to gender is simply industry terminology. We respect all members of the LGBTQ+ community however we will continue to use male and female pronouns when referring to items until our industry phrasing is changed and updated.
Business details
Additional Information: https://thepartyfactory.co.uk https://www.facebook.com/partyfactoryuk https://www.instagram.com/thepartyfactoryuk
Seller feedback (6,287)
- m***c (591)- Feedback left by buyer.Past 6 monthsVerified purchaseDO NOT USR THIS SELLER! Aweful! Please read the reviews before purchasing from this seller! They sent a poor quality product which did not arrive in time, they responded ocdsionally to messages to argue and refuse to acknowledge their service failings or refund an item for £2.20! Very poor service!Reply from: the.party.factory- Feedback replied by seller the.party.factory.- Feedback replied by seller the.party.factory.In reality,the product sent is made by the top uk manufacturers of candles & was delivered within the delivery estimate.You claimed it arrived after you needed them for & opened a return,ebay authorised it & a return label was sent to you.I would expect you wanted to keep the item & be refunded as since a return label was sent,you've become abusive, demanding to be refunded without return & threatened unwarrented bad feedback.The only arrow left in your quiver i suppose. Have an amazing day :-)
- g***i (183)- Feedback left by buyer.Past yearVerified purchaseItems delivered within 2 days, packed well and all as expected from pictures. Ordered quite a few items in the one order …all good and love the additional card included as a ‘thank you’ Very pleased and recommend this supplier Thanks
- b***b (447)- Feedback left by buyer.Past 6 monthsVerified purchaseWow very fast delivery everything as seen online to say I'm happy with the order is an understatement quality value appearance will be using again
- s***c (226)- Feedback left by buyer.Past yearVerified purchaseSuper fast delivery. Item as described. Packed with care. Great ebayer. A+++
- y***u (240)- Feedback left by buyer.Past yearVerified purchaseItem is not as per picture on listing . Got sent an old style version in a different colour . Probably assumed I wouldn’t notice . Contacted seller who said it can vary from photo and wasn’t helpful at all . Returned item to seller and was refunded . Poor customer service . Wouldn’t recommend .Reply from: the.party.factory- Feedback replied by seller the.party.factory.- Feedback replied by seller the.party.factory.You were sent the latest update of the banner, not the old one, the old one has been discontinued. The darker pink is the updated version, as shown and explained on our listing. If this wasn't noticed or read prior to purchase, we cannot control this, our listing is very clear. Our team were quick to reply, polite and resolved this quickly. This included a pre paid return lable and full refund, something we didn't have to do as this was a customer error. Unfortunately an incorrect review.
- l***2 (1928)- Feedback left by buyer.Past yearVerified purchaseAs described, arrived quickly . There was also a free birthday card in the package. Excellent customer service! Thank you