Absolutely fantastic service. Offered a free upgrade to the newer model . Communication was great. When I opened the box astral had not included a part . Contacted the seller who promptly arranged for the part to be shipped out even though it was not their fault. I received the part in a couple of days . Filter works great Would highly recommended this seller
u***- (9)- Feedback left by buyer.
Past year
Verified purchase
I ordered a new Astral ZX200 cartridge filter and the seller contacted me to let me know that Astral had brought out an updated model which is the XC200. I was advised that this was a superior product and the RRP was more expensive than the ZX200. The seller offered to send me the new model for the same price as the older model saving me hundreds of dollars. The new filter arrived in Victoria from Queensland in great time. Very happy with this seller and their service.
n***b (271)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived quickly and very well packaged.
Exactly as advertised and working perfectly (been fitted and working for over 2 weeks).
I recommend this seller.
u***r (109)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived very quickly. Item as described and good to go. Great price, very competitive. Will be happy to deal with this seller again… Thanks!
u***r (109)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived very quickly, which was great coz I needed this asap… Item as described and good to go. Great price, very competitive. Will be happy to deal with this seller again… Thanks!
8***6 (427)- Feedback left by buyer.
Past month
Verified purchase
Title of item is Air Switch Timer, when the item arrived it did not look like a timed switch (unfamiliar with air switches but my electrical background gives me a good understanding of how stuff works), so I reached out and asked a question. NEVER received a response. I plugged it in to test and so be it, it operates EXACTLY how I thought it would. Put in a return request, and on the very last day was sent a label to return. I could have bought this item from another seller for $50 less.
Reply from: the_pool_place- Feedback replied by seller the_pool_place.- Feedback replied by seller the_pool_place.
Hello, yes there was a misunderstanding with the purchase i agree and that is why we accepted your request to return, we sent you a return label right away and eBay gives you 14 days to send it back but unfortunately you did not and ebay closed the case. Please contact ebay if you need further assistance with this case as we cant do anything else now the case has been closed .