I purchased urban decay lip pencil there was hardly any tip on it contacted seller who told me to sharpen it!! I sent photo attached it shows the one I got against a new one purchased from boots as u can see it’s not a new one! They said I could have a refund and to post it back gave me an address with no name on it I asked for a name it wasn’t supplied so I posted it off at my own expense never received a refund that was 2 weeks ago I have asked a few times just say not received it.
Reply from: whtrading2013- Feedback replied by seller whtrading2013.- Feedback replied by seller whtrading2013.
You refused to open a return request when we asked you to, this would have enabled us to send a pre paid postage label to you for the return. We can only issue a refund once the item has been returned and inspected.
3***2 (1180)- Feedback left by buyer.
Past month
Verified purchase
Item arrived exactly as pictured and described. Prompt despatch. However, as the refill is glued to the container, it was difficult to remove to replace the used tin into my existing compact.
m***m (138)- Feedback left by buyer.
Past month
Verified purchase
Item exactly as described, brand-new and sealed, very fast delivery. My favourite NYX lip colour, exactly what I wanted. Will repurchase as needed as long as they're available! Thank you!!
2***m (4353)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent seller! Great price and received very quickly! Thank you!