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Signing in to your account

After you've registered with eBay, you should sign in to your account whenever you're looking to buy, sell or just browse. Once you're signed in, we can personalise your shopping experience and show you items you might like based on your interests.

You'll need to sign in to your account to access My eBay - opens in new window or tab, where you can keep track of all your buying and selling activities, view items you've saved to your Watchlist, and find your favourite sellers and searches. You'll also need to be signed in to exchange messages with other eBay members.

You can sign in using your email or username, or with Facebook, Google or Apple, if you've linked your accounts.

Signing in with your email or username

  1. Go to our Sign in - opens in new window or tab page.
  2. Enter your email address or username.
  3. Select Continue.
  4. Enter your password.
  5. Select Sign in.

Signing in with your phone number

If you created your account using your mobile number, you can use that to use it to sign in, rather than an email or username.

  1. Go to our Sign in - opens in new window or tab page.
  2. Select Sign in with mobile.
  3. Enter your mobile number and select Continue.
  4. Enter your password.
  5. Select Sign in.

Signing in with Google

  1. Go to our Sign in - opens in new window or tab page.
  2. Select Continue with Google.
  3. Enter the phone number or email address associated with your Google account and select Continue.
  4. Enter your password and select Continue.

Signing in with Facebook

  1. Go to our Sign in - opens in new window or tab page.
  2. Select Continue with Facebook.
  3. Enter the phone number or email address associated with your Facebook account and your password.
  4. Select Log In.

Signing in with Apple

  1. Go to our Sign in - opens in new window or tab page.
  2. Select Continue with Apple.
  3. Enter your Apple ID and then select the arrow.
  4. Enter the password for your Apple account and then select the arrow.
  5. Select Allow in the pop-up.
  6. Enter the 6-digit Apple verification code sent to your Apple device.
  7. Select Continue.

If you can't sign in to your eBay account

If you experience any problems signing in, here are a few things to check:

  • Make sure the Caps Lock on your keyboard isn't on
  • Look for any spelling errors
  • If you've recently changed your username or password, your browser might remember your old information. Try manually entering your new username and password

If you're still having problems logging in, you can ask us to text you a temporary password - opens in new window or tab, or you might need to reset your password - opens in new window or tab.

Tip
If you can't sign in and believe your account may have been compromised, our article on getting help with a hacked account will guide you through your next steps.

How to sign out

To log out, select your name, which is shown in the top left-hand corner of most eBay pages, and then Sign out. We recommend you log out of your account whenever you've finished using eBay, especially if you're using a public or shared device.

Sign in to your eBay account for a more personalised shopping experience, and access to My eBay for tracking buying and selling activities, your Watchlist, and your favourite sellers and searches.

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