2 min article
Handling Feedback disputes with sellers

When you leave Feedback, you're letting others know about your buying experience with a seller. Usually this means leaving positive Feedback to recognise a successful purchase. However, if something didn't go as smoothly as expected, you might choose to leave a negative rating or comment. If that happens, and the seller doesn't believe the Feedback was fair, they have the option of disputing it.

Why a seller might dispute your Feedback

Positive ratings and good Feedback help a seller grow their business and reputation on eBay.

If something goes wrong and they receive negative Feedback as a result, they may choose to explain what happened by responding to your comments or by requesting a Feedback revision.

Tip
If there's a problem with your order, contact the seller and try to resolve it before you leave Feedback.

Here are some reasons why a seller may dispute your Feedback:

  • The issue(s) that led to your Feedback was beyond their control
  • They've resolved your issue, and would like you to revise your Feedback
  • They feel you've been unfair or overlooked some information

What happens when a seller asks for a Feedback revision

If a seller sends a Feedback revision request, we'll send you an email with all the details. You'll then have 10 days to either:

  • Revise the Feedback – Select Accept request in the email and we'll guide you through the process of changing your rating and comment. When you revise or remove Feedback, your original comments will no longer be visible on eBay
  • Decline the request – Select Decline request in the email and state your reason for doing so. If you'd like to keep your reasons private, select I don't want to share the reason with the seller

If you haven't taken any action after 7 days, we'll send you a reminder. If you don't respond after 10 days, the revision request will expire and the Feedback won't be changed.

Read our full Feedback policy.

Getting a positive rating and good Feedback from buyers helps a seller grow their business and reputation.

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