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Contacting a seller

There are different ways to contact a seller on eBay, and they depend on whether or not you've already bought an item from them.

Contacting a seller before you buy an item

Not all sellers accept questions before you buy an item. For those that do, here's how to get in touch:

  1. Near the bottom of their listing, select Ask a question
  2. On the Find answers page, choose the topic that best matches your question
  3. If you can't find a solution to your question, select Contact the seller
  4. Enter the topic and your question for the seller
  5. Select Send a copy to my email address if you'd like to keep a copy of the message
  6. Enter the verification code shown and select Send

Make sure your contact information is up to date so sellers are able to get in touch after a purchase.

Contacting a seller after you buy an item

To contact a seller after you've bought from them:

  1. Go to Purchase history - opens in new window or tab and select the item
  2. Select Contact seller
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