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Contacting a buyer or bidder

When you're selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways.

How to contact someone who bought an item from you

Once someone's bought an item from you, you can contact them directly.

Contact a buyer

To find a buyer's contact information:

  1. Go to Advanced Search - opens in new window or tab
  2. Select Find contact information
  3. Enter the buyer's username and the item number
  4. Choose Search

We'll then email you the buyer's contact information. We'll also share your details with the buyer.

Tip
You can only request a buyer's contact information for recent transactions.

How to contact a bidder who hasn't yet won your auction

If you need to get in touch with a bidder while an auction's still underway, we won't be able to give you their contact details, but you can send them a message.

To find a bidder:

  1. Go to Advanced Search - opens in new window or tab
  2. Select By bidder
  3. Enter the bidder's username and select Search
  4. Select the bidder's username to go to their profile, then select Contact member
     
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