3 min article

Buying with Click & Collect

With Click & Collect, you can buy on eBay and collect your items from your local Woolworths or Parcelpoint location at a time that suits you. You can also buy items from selected retailers and pick up from their store.

How Click & Collect works

Click & Collect gives you more control over how you have your items delivered, with secure storage at your chosen location until you're ready to collect your parcel. There are no additional charges for Click & Collect; just the seller's normal postage costs (if any).

Here's how it works:

  1. At checkout, select Click & Collect as your delivery option and choose the store where you'd like to collect your item. Then pay for your order as usual.
  2. When your item's ready, we'll send you collection instructions by email or text.
  3. Go to the store or location you selected and collect your item.

Tips
To find items available for Click & Collect, select the Click & Collect filter on the search results page.

To find a collection point near you when buying an item, choose Select a store on the listing page.

Click & Collect from Woolworths

Click & Collect is available in over 300 Woolworths stores nationwide.

If you're collecting from Woolworths, the seller will post your item to your chosen store – allow up to five business days for delivery. You'll get an email or text when your item has arrived in store, with a collection code which you'll need to bring with you.

Here are a few things to keep in mind when using Click & Collect from Woolworths:

  • Your parcel can only be collected from your selected Woolworths store.
  • You must collect your parcel within seven days. Uncollected items aren't eligible for eBay Money Back Guarantee.
  • Someone else can collect your parcel on your behalf, as long as they have your collection code.

Click & Collect from Parcelpoint

Click & Collect is available at 1,400 Parcelpoint locations nationwide.

If you're collecting from Parcelpoint, the seller will post your item to your chosen location – allow up to five business days for delivery. You'll get an email or text when your item has arrived, with a collection code which you'll need to bring with you.

Here are a few things to keep in mind when using Click & Collect from Parcelpoint:

  • Your parcel can only be collected from your selected Parcelpoint location.
  • You must collect your parcel within seven days. Uncollected items aren't eligible for eBay Money Back Guarantee.
  • You'll need to bring both your collection code and photo ID.
  • You can arrange for someone else to collect your parcel by contacting Parcelpoint Customer Support.

Click & Collect from another retailer

Click & Collect is also offered by selected retailers on eBay.

If you're collecting from a retailer, they'll get your order ready at your chosen store – this may take a little longer if they have to send the item between branches. When it's ready, you'll get an email or text with instructions on collecting your order.

There are a few things to keep in mind when using Click & Collect from a retailer:

  • Your order can only be collected from your selected store.
  • Your order will only be held in that store for a limited time. Uncollected items aren't eligible for eBay Money Back Guarantee.
  • Someone else may be able to collect your order on your behalf, but contact the seller first. Some retailers require photo ID for collection.

Click & Collect gives you more control over how you have your items delivered. Your parcel is stored securely at your chosen location until you're ready to collect it.

Was this article helpful for you?

Related Help topics