2 min article

Feedback in seller terms and conditions policy

Our Feedback system is a critical part of building trust on eBay, and we want buyers to be able to leave honest Feedback about their experiences with a seller.

As such, we restrict sellers from including conditions or terms of sale that could restrict buyers from leaving Feedback.

Frequently Asked Questions


What's an example of limiting buyers from leaving Feedback?

You can't include terms such as insisting buyers must leave positive Feedback as a condition of a sale, or that returns are only available for those who leave positive Feedback.

What should I do if a seller asks me to leave positive Feedback?

You're not required to give positive Feedback just because a seller asks you to. Leaving Feedback is optional and you should only provide Feedback that reflects your actual experience.

Read our full policy

Feedback in seller terms and conditions policy overview

Sellers are not permitted to include in their listings or terms of sale any conditions that limit or restrict the buyer from leaving Feedback.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of eBay fees on cancelled listings
  • Loss of PowerSeller status

Some examples

Examples of trying to limit or restrict the buyer from leaving Feedback include:

"Buyers who leave negative feedback without first contacting me will be required to pay me $500."

"By purchasing this item you agree to only leave positive feedback on my account."

Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.

Why does eBay have this policy?

Feedback is the foundation of trust on eBay. Having terms and conditions that dissuade an individual from leaving Feedback undermines the integrity of the Feedback system and decreases trust within the eBay marketplace.

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