3 min article

Setting buyer requirements

To manage who can buy from you, you can use our buyer requirements features.

To increase your chances of making a sale, you'll usually want as many potential buyers as possible. However, we understand that there may be certain types of buyer you don't want to do business with, or certain regions or countries where you don't want to send items.

You can choose to:

  • Exclude postage locations so that buyers can't check out with a delivery address you don't want to post to
  • Set buyer requirements to block buyers from bidding on or agreeing to buy your items, based on certain criteria
  • Allow buyer exemptions for individual buyers who are being blocked by your requirements

You can also choose to block individual buyers from purchasing your items.

Excluding postage locations

If you don't want to post to specific locations, you can prevent buyers from using a delivery address in those locations.

You can set exclusion lists for both domestic regions and international countries/regions. You can also decide whether to create a single default exclusion list and apply it to all your active listings, or set exclusion lists for individual listings

Exclude postage locations - opens in new window or tab

Once you've set up and applied your postage exclusions, buyers won't be able to complete checkout with a delivery address that you won't post to. However, buyers from these regions could still bid on or buy your items, unless you've also set buyer requirements.

To download the list of domestic exclusion regions, please visit our Seller Centre article about postage rate tables - opens in new window or tab.

Updating your buyer requirements

You can set requirements to prevent buyers from bidding or buying on your items if they:

  • Have a delivery address that's in one of your excluded postage locations
  • Have a history of cancelled orders because they didn't pay
  • Are currently winning, or have bought, a specified number of your items in the last 10 days

Here's how to set up your buyer requirements:

  1. Go to Buyer management - opens in new window or tab.
  2. Decide which requirements you'd like to apply to your listings, and enter any details requested.
  3. To have settings apply to all active and future listings, select Apply above settings to active and future listings. Otherwise your settings will apply only to future listings.
  4. By default, blocked buyers are still able to contact you about your listings. If you don't want buyers blocked by your requirements to contact you, select Don't allow blocked buyers to contact you. (They may still be able to get in touch with you through an Item Not Received case or a Return if it's about an existing transaction). Then select Submit.

How to view your Buyer requirements activity log

Your Buyer requirements activity log includes who you blocked, the date they were blocked, and which requirement caused them to be blocked.

View your Buyer requirements activity log - opens in new window or tab.

If you see an asterisk in place of a username in the Buyer requirements activity log, this is because we aren't able to share the information because of our User Privacy Notice and User Agreement.

Allowing buyer exemptions

To exempt particular buyers from your requirements, you can add the username to your Buyer requirements exemption list.

Update buyer exemption list - opens in new window or tab

You can manage who you sell to by setting your eBay buyer requirements and excluded postage locations.

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