Are you a buyer looking to learn about combined postage? Read our article on combined postage for buyers
How to combine postage charges if the buyer hasn't paid yet
If someone is buying multiple items from you and they haven't already benefited from a postage discount, they can select Request total from seller in their shopping cart. You can then send them an invoice with the new combined costs.
First, make sure that combined invoices are enabled on your account. Here's how to check:
- On the Manage postage settings - opens in new window or tab page, select Edit beside Allow combined payments and postage.
- Choose the time period during which you're willing to combine payment for purchased items and select Save.
Then you can issue a combined invoice to your buyer. To do this from My eBay:
- Go to the Sold section - opens in new window or tab.
- Select the items you want to combine into a single invoice.
- Add the new postage charge.
- From the Actions menu, select Send Invoice.
To issue a combined invoice from Seller Hub:
- Go to the Orders tab - opens in new window or tab.
- Tick the box beside any orders that need to be combined.
- Select Send invoice for any of the orders selected.
Learn more about issuing invoices and combining payments.
Tip
You can create rules to automatically offer postage discounts to your buyers. Find out how in our Postage discounts article.
Combining postage charges after the buyer paid
If a buyer has already paid for postage, you can still offer a combined postage discount by sending a partial refund to the buyer from the Orders tab - opens in new window or tab in Seller Hub or My eBay Sold - opens in new window or tab.
Posting combined orders
Once the buyer has completed payment, you can buy an eBay postage label from one of the orders and upload that tracking number for all of the items in the new combined order.