7 min article

Buying with eBay Plus

As an eBay Plus member, you get free delivery and free returns on all eBay Plus items, plus other exclusive buying and selling offers.

You can try eBay Plus - opens in new window or tab absolutely free for 30 days. After the trial period, an eBay Plus membership costs just $49 a year.

eBay Plus membership benefits

Here's what you get with an eBay Plus membership:

  • Free delivery – all eBay Plus listings are delivered free. Just look out for the eBay Plus logo.
  • Exclusive deals and offers – eBay Plus members receive exclusive buying and selling offers, such as:
  • 5% off at Coles on eBay and free delivery on orders over $49 – if you live in an area where Coles grocery deliveries are available.
  • Free returns – all eBay Plus orders can be returned for free.
    • If your item's the wrong size or you simply don't like it, you can send it back for free.
    • We'll provide you with a return postage label for Parcelpoint or Australia Post, then you just need to drop the parcel off.
  • Premium Customer Service – call or chat with us for any questions or help with your eBay Plus membership, benefits or recent purchases.

Tip
Already an eBay Plus member? You'll find all your membership details in our eBay Plus member hub - opens in new window or tab.

 

Joining eBay Plus

Use the button below to sign up for your free eBay Plus trial. If you're re-joining eBay Plus because you'd previously cancelled your membership, you'll be charged the annual fee when you sign up again.

Join eBay Plus - opens in new window or tab

If you decide that eBay Plus isn't for you, you can cancel eBay Plus at any time during your trial and you won't be charged.

After your trial period has ended, we'll charge you an annual membership fee of $49 to continue receiving eBay Plus benefits.

Paying your eBay Plus membership fee

You can pay your eBay Plus membership fee by PayPal, credit card or direct debit. We'll ask you for your payment details when you sign up for an eBay Plus trial, but we won't charge you until the first day after your trial period.

If you don't want us to charge you an eBay Plus membership fee, make sure you cancel your membership before the 30-day trial period has ended.

Your membership is renewed automatically, so you don't need to do anything. We'll continue to charge your membership fee annually, unless you've previously cancelled your membership.

 

Shopping for eBay Plus items and deals

eBay Plus members get free delivery and free returns on all eBay Plus items – just look out for the eBay Plus logo. You can also use the eBay Plus filter in search results to show only eBay Plus listings.

Once you join eBay Plus, you can also access our member-only mega deals and exclusive sales. To make sure you don't miss out, keep an eye on our deals page and subscribe to receive marketing emails from us - opens in new window or tab.

See eBay Plus deals and offers - opens in new window or tab

If you need any help with your purchase, our customer service team is available 7 days a week.

FAQ about free delivery on eBay Plus orders

Are all delivery options free with eBay Plus?

eBay Plus offers free standard domestic postage on all eBay Plus items paid with PayPal or a credit/debit card.

If you choose an express delivery option or international postage, you'll have to pay the seller's specified postage costs.

Why do some eBay Plus items feature a guaranteed delivery promise and others don't?

Some sellers offer guaranteed delivery timeframes on their listings. If you choose a guaranteed delivery service and the item doesn't arrive on time, you can either return it for free, get a refund of the postage cost (if you paid for postage) or claim a $10 coupon to spend on your next eBay purchase (if postage was free). Learn more about buying items with eBay Guaranteed Delivery.

Why do some eBay Plus items show two different guaranteed delivery dates?

Free delivery on eBay Plus items only applies to the standard postage service. On some items, you may see two different guaranteed delivery dates, depending on whether you choose to pay for express postage, or stick with free standard delivery.

I didn't receive my item. What do I do?

All eBay Plus orders are covered by eBay Money Back Guarantee (normal eBay Money Back Guarantee terms and conditions apply).

If the estimated delivery date has passed and you haven't received your order, you can report the item that hasn't arrived. We'll automatically open a request to track the seller's response.

Our customer service team is always ready to step in if you need any help.

 

 

Returning an eBay Plus order

You can return any eBay Plus order for free within 30 days. We'll provide you with a return postage label for Parcelpoint or Australia Post, then you just need to drop the parcel off.

Here's what to do:

  1. Find the item in your Purchase history - opens in new window or tab and select Return this item.
  2. Choose the reason you're returning the item and select Request return.
  3. We'll take you through printing a free return label.
  4. Print the label (normal A4 paper is fine) and tape it to the package. Make sure you've wrapped the item well.
  5. Drop the item off, then mark it as sent in the return request.

The return is tracked, so you and the seller can see where it's got to. Once the seller gets the item back, they'll give you your money back.

If you need more help with a return, read our article about returning an item for a refund, or get in touch with our customer service team.

FAQ about returning an eBay Plus order

Are returns always free?

Returns are free for all eBay Plus orders, regardless of the reason for the return.

Even if the seller's return policy normally states that buyers pay for return postage, as an eBay Plus member, you can return it for free. You'll still need to indicate why you want to return the item (e.g. "Changed my mind").

If you don't receive a free return label, please contact us.

Can I return an item if I've used it?

If you're returning an item because you changed your mind, you must return it in the same condition as you received it. You must also include, in the same condition as it was received:

  • All packaging such as boxes, bags and tags
  • Accessories such as cords and remotes
  • Certificates, manuals and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle

If you've used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund. More about your legal right to return goods - opens in new window or tab.

How long do I have to request a return?

For most eBay Plus items, you can request a return within 30 days of receipt. If the seller offers 60-day returns, you can return it for free within 60 days.

If you need any help – for example, the seller doesn't want to accept your return request – our customer service team is always ready to step in.

How long do I have to send an item back?

Once you've started your return, it's important to send the item back promptly using the label provided. Check the email we sent to your Messages - opens in new window or tab with the subject "Send the item back" for the date by which you should post it.

If there's a delay, contact the seller to see if they're still willing to accept your return. Use Messages - opens in new window or tab in My eBay to keep a record of your conversation with the seller. Our customer service team is always ready to step in if you need any help.

What do I do if I missed the seller's return window?

If you've missed the seller's return window, you can still open a return request and ask the seller if they're willing to accept a late return. Our customer service team is always ready to step in if you need any help.

Can I print my return label again?

If you need to, you can reprint the return postage label. You can only use the return label to send one package, though.

I need to return more than one item – how does that work?

Depending on the listing, you can return one item or multiple items. To learn more, read our article on returning items for a refund.

If some items in your order weren't eBay Plus items, you'll need to return these separately, and the seller's normal return policy will apply.

When will I receive my refund?

In most cases, the seller will issue your refund within six business days after receiving the returned item. It usually takes 3 to 5 business days for a PayPal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.

What if the seller doesn't give me a refund?

If the seller hasn't sent your refund six business days after tracking shows the item was delivered back to them, follow up with the seller via the return request. If you can't resolve the issue with the seller, you can ask eBay to step in and help.

Why did I receive a refund that's less than what I paid for the item?

If you received a refund that's less than what you paid for the item, please contact us and we'll look into it for you.

 

 

Cancelling your eBay Plus membership

You can cancel your eBay Plus membership at any time – this means we won't charge you when it's time to renew your membership.

To cancel your eBay Plus membership:

  1. Go to your eBay Plus membership page - opens in new window or tab.
  2. Select My membership.
  3. Select Cancel.

If you cancel during your free trial period: You'll still receive all eBay Plus benefits until 30 days after you signed up for the eBay Plus trial.

If you cancel after paying the annual membership fee: Your eBay Plus membership is valid until the end of your membership period and you'll still receive all eBay Plus benefits until then.

If you change your mind and want to sign up again - opens in new window or tab, you'll just need to provide a payment method (you won't get another 30-day trial).

Note: eBay may cancel your eBay Plus membership, terminate your benefits and block future re-subscriptions if eBay finds you have violated the eBay Plus Terms and Conditions - opens in new window or tab – for example, by using eBay Plus for business purposes.

 

As an eBay Plus member, you'll benefit from free delivery and free returns on eBay Plus orders, as well as year-round exclusive discounts. Our customer service team is always ready to step in if you need any help with an order.

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