If you don’t agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.
Before you bid on or buy an item, take a look at our guides below to understand everything you need to know about handling time, your postage options, what to expect to pay for delivery, when your item will arrive, and more.Click & Collect
Learn how you can pick up your item from a local Woolworth's, or other select retail locations, using eBay's Click & Collect option.Local pickup
Discover how to find, collect and pay for items that are available to pick up in your local area.Estimated delivery dates
Find out when you can expect your item to arrive, and get information on Fast 'N Free.Postage rates
Understand postage and packaging rates on eBay.Saving through combined postage
Discover how you can combine postage – and save money – when you buy more than one item from the same seller.International purchases and postage
Find out about buying from international sellers and eBay's Global Shipping Program.Tracking your item
Learn how to follow your item all the way to your doorstep with tracking.Changing your delivery address after a purchase
Find out what to do if you need to change the address your item is being posted to.
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