2 min article

Report an issue with a seller

To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a seller because they're not following our policies, let us know and we'll look into it.

If the issue you're having with the seller is to do with an item that hasn't arrived, or that's faulty, damaged, or doesn't match the listing description, you shouldn't report them to us – use one of the buttons below instead:


You should only report a seller if you think they're violating our policies, for example:

  • They offer to sell you a listed item outside of eBay
  • They don't intend to complete the sale
  • They sent threatening messages or used abusive or vulgar language
  • They published another member's contact information
  • The seller has provided you with false contact information
  • You suspect the seller is under the age of 18

This isn't an exhaustive list – see all of our policies.

Report a seller

What to do if eBay ended the listing of an item you bought

If you bought an item, and then received a message from us saying that the listing has been removed, you don't need to report the seller to us, but to get your money back you'll need to let us know that you haven't received your item, or open a return if the item has arrived.

We take all reports seriously, but please make sure your claims are accurate. Learn more about false reporting of policy violations.

You should only report a seller if you think they're violating our policies. If there's a problem with an item you bought, use our resolution processes – you can always ask us to step in if you need to.

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