We're doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country.
Returns & Refunds
- Top returns & refunds articles for you
- Additional support during COVID-19 for buyers and sellers on eBay3 min article
- Buying as a guest2 min article
You can shop for most things on eBay even if you haven't registered for an account, but you'll miss out on the benefits of being a member.
- Get help if you bought as a guest3 min article
If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you're not able to resolve your issue with the seller, we're always available to step in and help.
Where's My Item?
- Get help with an item that hasn't arrived3 min article
If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.
- Tracking your item1 min article
You can follow your package online all the way to your delivery address when the seller uploads tracking information.
- Check the status of your return or missing item request2 min article
If you sent a request to let the seller know that you either didn't receive your order or the item doesn't match their description, you can check on its progress while it's being resolved.
- Asking eBay to step in and help for buyersIf you've asked your seller to help with a problem and they don't respond within 3 business days, or they're not able to sort it out for you, you can ask us to help.1 min article
- Appeal eBay's decision about a return or missing item for buyers2 min article
If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.
Returning Items
- Return an item for a refund4 min article
Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy.
- Check the status of your return or missing item request2 min article
If you sent a request to let the seller know that you either didn't receive your order or the item doesn't match their description, you can check on its progress while it's being resolved.
- Asking eBay to step in and help for buyersIf you've asked your seller to help with a problem and they don't respond within 3 business days, or they're not able to sort it out for you, you can ask us to help.1 min article
- Appeal eBay's decision about a return or missing item for buyers2 min article
If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.
- Return postage for buyers5 min article
If you need to send an item back to the seller, there are a few different ways of getting it back to them. Who pays for return postage depends on why you're returning it, and the seller's return policy.
- Get help if you bought as a guest3 min article
If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you're not able to resolve your issue with the seller, we're always available to step in and help.
How Sellers Manage Returns & Refunds
- Help a buyer with an item they didn't receive3 min article
If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.
- How to handle a return request as a seller4 min article
If a buyer wants to return an item to you, how you can respond will depend on why they're returning it and on your return policy. If it's faulty, damaged, or doesn't match the description, you'll have to accept their return request, even if you don't offer returns.
- Best practices for avoiding and handling issues with buyers3 min article
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. And if the buyer does let you know there's a problem, it's important to get back to them promptly.
- Appeal eBay's decision about a return or missing item for sellersIf you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed.2 min article
- Setting up your returns policy3 min article
When you sell on eBay, you need to state whether or not you accept returns, and if so, under what conditions.