3 min article

Introducing managed payments on eBay

With managed payments, eBay manages the end-to-end payments process. Your buyers can now pay with more convenient payment methods, and you'll receive the money in your bank account.

Managed payments helps sellers streamline their business on eBay, and simplifies the end-to-end experience for both buyers and sellers. As a managed payments seller, you'll have everything you need to sell and get paid, with reports, fees, protections and support all in one place. Your buyers will have more ways to pay, and you'll receive your payouts in your bank account.

Here's how it works:

  1. A buyer purchases one of your items.
  2. eBay manages the payment transaction.
  3. Your final value fees are automatically deducted at the time of transaction. You receive payouts in your bank account daily (on business days) or weekly, with no need to transfer funds between accounts.

Tip
Your linked bank account must be a transaction account. It can't be a savings account.

What you need to register

When you register, we'll need to verify your identity, bank account details and company, if applicable, to allow us to initiate payouts to your selected bank account.

Accepted payment methods

Your buyers can choose from any of the following payment methods:

  • Credit or debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Afterpay

These will automatically be added to your listings and show up as payment options at checkout. Buyers may see different payment options depending on the device they're using. They'll also be able to apply eBay gift cards and eBay vouchers at checkout.

Getting paid

With managed payments, you'll receive your payouts in your chosen bank account, regardless of which payment method your buyer chooses. If a hold is placed on your payment, there may be a delay in your payout. You can view all your payouts activity in the Payments tab - opens in new window or tab in Seller Hub or Payment options - opens in new window or tab in My eBay.

Additionally, there are a number of reports which all sellers can download to help reconcile your eBay sales transactions.

Domestic and international listings

Once your account is activated for managed payments, your existing eBay listings will be set up for managed payments. Learn more about this process in our article on updating your listings for managed payments.

Right now, sellers activated for managed payments can't list items directly on eBay's international sites. You can still sell internationally, though – simply add international postage options to your listing on eBay.com.au, and buyers in those locations will be able to view and purchase your items on supported international eBay sites.

We'll continue to expand our international sales support as we roll out the managed payments program in the coming months.

Restricted items

All sellers must follow the guidelines in our Prohibited and restricted items policy. Managed payments sellers have some additional restrictions on what they can list on eBay. Listings for any restricted items will be automatically ended and added to your unsold folder.

Listings that don't follow eBay's rules may be removed from the site or from search results.

Orders and postage

You should send items as soon as you see the "Awaiting postage" status on the Orders tab - opens in new window or tab page in Seller Hub or "Ready to post" in My eBay, even if you haven't received payment to your bank account. Don't worry, we'll only display this status once we've confirmed the buyer's payment.

There are no changes to postage labels. If you use a third-party platform to print labels or are managing postage on your own, you may continue to do so. If you wish to buy and print postage labels through eBay, the postage costs will be added to your monthly eBay invoice.

Managed payments selling fees

As of 20 July 2020, new fees apply to sellers whose accounts have been activated for managed payments.

For full details, see our articles on:

Refunds

You can issue full or partial refunds to your buyers up to 90 days after the original transaction, provided there are no open cancellation or return requests, eBay Money Back Guarantee claims or payment disputes.

To learn more about the refund process and where the funds come from, see Refunding buyers as a managed payments seller.

Payment disputes

For most claims and returns, our eBay Money Back Guarantee policy will apply to managed payments sellers. However, your buyer may ask their financial institution to open a payment dispute if they believe there's an issue with their order. Learn more about handling payment disputes as a managed payments seller.

Any refunds, chargebacks, or claims for PayPal transactions from before you changed to managed payments will continue to be handled through PayPal.

Registering for managed payments

If you are eligible and have not already registered, your invitation to managed payments should be in your email inbox, where you'll find a link to register for the program.

If your account becomes eligible to be activated for managed payments, eBay may send you an email requesting you to complete managed payments registration by a specific date. If you were sent this email, and you have not completed registration by the date specified, eBay reserves the right to start to restrict your ability to list, including, without limitation, restricting new listings, restricting changes to existing listings, or ending listings. Restrictions would apply no earlier than 30 days following the date of the email.

After you register

After you register, we'll begin to activate your account for managed payments, which can take between a few hours and a few months to complete as we roll out the managed payments program. Before your account is fully activated for managed payments, we'll notify you by email, and send you information in advance to prepare your business for the change. Until then, you can continue doing business as usual on eBay. We may also contact you if we need to further validate any information.

Your existing eBay listings will automatically be set up for managed payments, and you won't need to make any changes to them.

If you use third-party tools to help manage your listings, inventory or finances, or to issue refunds, there should be no change in how you use those tools when you are activated for managed payments.

Still have questions?

If you run into any problems setting up managed payments, or need help once you've registered, please don't hesitate to contact us. Our dedicated team is ready to answer questions.

Contact us

With managed payments, you can sell and get paid in one place. Buyers can pay with credit or debit cards, PayPal, Afterpay, Apple Pay and Google Pay, all while being protected by eBay.

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