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Adding Best Offer to your listing or using Reply with offer

When you add the Best Offer option to your eBay listings, you're inviting buyers to negotiate with you. After a buyer makes an offer, you can choose to accept, decline or make a counteroffer. If a potential buyer contacts you about your item, you can also send a private custom offer to them through eBay.

Adding best offer to your listing increases your chances of a successful sale. You can set your preferences to automatically accept or decline offers of a certain amount, and use the counteroffer feature to negotiate with prospective buyers.

How to add Best Offer to your listings

You can allow offers on your listing using either the quick listing form or the advanced listing tool. Here's how:

Add Best Offer to a listing using the quick listing form

  1. List your item in the fixed price format.
  2. Select Change listing preferences at the top of the page and ensure that the box is checked beside Enable more options.
  3. Under Pricing, select More options, and then Allow offers.
  4. Enter the minimum amount you're willing to accept.
  5. Complete the rest of your listing.

Tip
It's not possible to allow offers on auction-style listings with a Buy It Now option using the quick listing form, however you can allow offers on these types of listing using the advanced listing tool. Simply select Switch to advanced tool at the top of the page.

Add Best Offer to a listing using the advanced listing tool

  1. Under Selling details, check the box beside Let buyers make offers.
  2. Check the box beside Automatically accept offers of at least and enter the amount you're happy to accept automatically.
  3. Check the box beside Automatically decline offers lower than and enter your amount.
  4. Complete the rest of your listing.

 

If you have an auction-style listing with Best Offer, bear in mind that:

  • If you receive a bid, current offers and counteroffers will be declined automatically and buyers won't be able to make any additional offers on your item
  • If a bidder retracts their bid, the Best Offer feature will be re-enabled
  • If you received an offer that was higher than the current bid, the buyer who made the offer will have to place a bid
  • This option isn't available in these categories: Cell Phones, Motors, Real Estate, Tablets, and Tickets

How to accept a Best Offer

When a buyer makes you a Best Offer, we'll email you to let you know. You can also see any offers you've received in the My eBay Active - opens in new window or tab section and in Seller Hub within Active listings with offers - opens in new window or tab.

After receiving an offer, you have 48 hours to choose how to respond. You can:

  • Accept the Best Offer and end the listing
  • Respond with a counteroffer
  • Let the offer expire (this will happen automatically after 48 hours, or when the listing ends, whichever comes first)
  • Decline the offer

When using the Best Offer option in a listing, it's important to note that immediate payment does not apply.

How to make a counteroffer

When you make a counteroffer, your response should be lower than the Buy It Now price, but higher than the offer you received.

You can respond directly to the offer from the message we sent you.

You might receive offers from multiple buyers, and it's fine to make counteroffers on all of them. Each counteroffer expires after 48 hours, and whoever accepts your counteroffer first wins.

Automatic responses to Best Offer

If you set up automatic responses in your listing, we can accept or decline a Best Offer for you, based on the price limits you select. Buyers won't know your limits, but the upper limit must be below your Buy It Now price.

Here's how automatic responses work:

  • When you get an offer at or above your upper limit, we automatically send an email to you and the buyer saying that you've accepted and the buyer should pay.
  • When you get an offer below your lower limit, we automatically send an email to the buyer declining the offer. The buyer can submit a higher offer or you can send a counteroffer. Buyers can make up to three offers per item in most categories.
  • When you get an offer somewhere between your price limits, we'll send you a message and you'll have to decide how to respond.

You can't use automatic responses when:

  • You've put an item on sale using the markdown tool in Promotions Manager
  • The buyer included additional terms in the offer that you'll need to review first
  • The option doesn't appear when you are creating your listing – not all categories allow for automatic responses.

Sending a custom offer using the "Reply with offer" button

If a buyer sends you a question about one of your fixed priced items, you have the option to reply with an offer. If you've already replied to the buyer but wish to make them an offer, you can find the Reply with offer button in your first message to them.

Your offer can be for more or less than the Buy It Now price, and you can send a buyer up to 3 offers. Each offer is valid for 48 hours or until the listing is sold, whichever comes first.

The option to reply with an offer is available to all sellers, whether you use Best Offer in your listing or not. However, you won't see this option on auctions, multi-variation listings or in Motors vehicle categories.

If you're accepting Best Offers on a listing, you can also send custom offers to buyers who ask questions, unless the buyer has already sent a Best Offer. In that case, the Reply with offer button won't be available, but you can send them a counteroffer.

How to send a custom offer:

  1. In Messages - opens in new window or tab, find the message from the buyer and select Reply with offer.
  2. Change the offer price to the amount you and the buyer have discussed. The offer can be higher or lower than the price of the item.
  3. Clearly summarise the details of your offer in the "Message to Buyer" section, including any additional postage costs. As long as the offer details are visible within messaging, or the "Message to buyer" field, the transaction is covered by the Seller protection policy.
  4. Review the offer and select Send.

If you'd like to see the offers you've sent and accepted for a particular item, you'll need to use the following link and add your item number after the equals sign(=).

https://offer.ebay.com.au/ws/eBayISAPI.dll?ManageBestOffers&itemid=

What happens when a buyer accepts a custom offer

When your offer is accepted, the sale will proceed as usual and you won't be able to change the title, handling time or custom label of the order.

You won't get an email when your offer is accepted, but once the buyer pays, you'll find it in Awaiting postage section - opens in new window or tab of My eBay.

Benefits of custom offers

Because you can tailor your offer to individual buyers, a custom offer can be more likely to result in a sale than your normal listing.

For example, if your buyer lives in different country, you can send an offer that includes the additional cost to post the item to them, without changing the listing. You can also privately lower the price of the item, or add additional items as an incentive.

Offers and multi-quantity listings

If you're selling two or more identical items in a single listing, you can send an offer for all, some, or only one of the items in the listing.

For example, if you are selling four of an item and the Buy It Now price is $25 each, you can send an offer for all four items at a price of $80. As soon as all of the items for a listing have been sold, either through Buy It Now, Best Offer or by sending offers, the listing is immediately closed and any further offers are automatically cancelled.

Tip
You can't include contact information such as an email address, phone number or URL when sending an offer. You also shouldn't respond to a buyer who asks to purchase an item outside of eBay. Doing so violates our offers to buy or sell outside of eBay policy.

After receiving an offer, you have 48 hours to respond to the buyer.

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