Labels, addressing and packaging tips

Once your buyer's order is confirmed, the next step is getting the item safely to your buyer. Note that if you're enrolled in free selling, you'll generally be required to buy a shipping label on eBay when sending items. To offer alternative postage options, you'll need a Pro plan - opens in new window or tab.

Learn how to package all of your items, including large or awkwardly shaped goods.

Find out what you can and can't change on the buyer's delivery address.

Find out how to save time and money by buying shipping labels on eBay. Tracking is uploaded to the order automatically, so you just need to drop the parcel off. Print the label onto normal A4 paper, or use our digital QR code option if you don't have a printer.

Changing the order delivery address

To be protected as a seller under eBay Money Back Guarantee, you should only send orders to the address on your Order details page. Sending an item to a different address means you may not be protected if the buyer reports that the item didn't arrive.

If a buyer contacts you and asks you to send their item to a different address, the best option is to cancel the transaction; the buyer can then repurchase the item and check out with the correct delivery address.

What you can and can't change

If buying a shipping label on eBay is required for your item, you won't be able to edit the buyer's address.

For other items:

• You can make minor typo or formatting corrections to the address provided by the buyer. For example:
  • You can change 'Melborne' to 'Melbourne'
  • You can change 'Apartment 1/527 Example Street' to 'Apt. 1/527 Example St'
• If the buyer only specified the city name, you can change it to the suburb name, provided this matches the postcode. For example:
  • You can change 'Sydney 2065' to 'Crows Nest 2065'
• You shouldn't edit the apartment or street number, street name or postcode – this would be considered a different address
• Don't edit or remove any codes added to the address by eBay, such as "ebay:12aB3cd" or "eCP:ABCD1234", as this may affect tracking and/or delivery of the order