2 min article

Labels, addressing and packaging tips

Find out everything you need to know about getting items to your buyers quickly and safely.

Packing your sold items

Learn how to package all of your items, including large or awkwardly shaped goods.

Changing the order delivery address

Find out what you can and can't change on the buyer's delivery address.

Buying and printing postage labels

Find out how to save time and money by printing labels for your sold items on eBay.

Tip
You don't need any special equipment to print labels – just use normal A4 paper in your standard printer and tape them to your package.

 

Changing the order delivery address

To be protected as a seller under eBay Money Back Guarantee, you should only send orders to the address specified by the buyer at checkout. If a buyer contacts you and asks you to post their item to a different address, you can still do so, but you won't be protected if the buyer opens an eBay Money Back Guarantee claim.

The best option is to cancel the transaction; the buyer can then repurchase the item and check out with the correct delivery address.

What you can change

  • You can make minor typo or formatting corrections to the address provided by the buyer. For example:
    • You can change 'Melborne' to 'Melbourne'.
    • You can change 'Apartment 1/527 Example Street' to 'Apt. 1/527 Example St'.
  • If the buyer only specified the city name, you can change it to the suburb name, provided this matches the postcode. For example:
    • You can change 'Sydney 2065' to 'Crows Nest 2065'.

What you can't change

  • You shouldn't edit the apartment or street number, street name or postcode – this would be considered a different address.
  • Don't edit or remove any codes added to the address by eBay, such as "ebay:12aB3cd" or "eCP:ABCD1234", as this may affect tracking and/or delivery of the order.
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