1 min article

Offering combined postage

When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.

How to combine postage charges on eBay

If someone is buying multiple items from you and they haven't already benefited from a postage discount, they can select Request total from seller in their shopping cart. You can then send them an invoice with the new combined costs.

First, make sure that combined invoices are enabled on your account. Here's how to check:

  1. On the Combined payments and postage discounts - opens in new window or tab page, select Create or Edit under Combined payments.
  2. Select Allow buyers to send one combined payment for all items purchased, if it isn't already selected.
  3. Choose the time period during which you're happy to combine payment for purchased items and select Save.

Then you can issue a combined invoice to your buyer. To do this from My eBay:

  1. Go to the Sold - opens in new window or tab section of My eBay.
  2. Select the items you want to combine into a single invoice.
  3. Add the new postage charge.
  4. From the Actions menu, select Send Invoice.

To issue a combined invoice from Seller Hub:

  1. Go to the Orders - opens in new window or tab tab of Seller Hub.
  2. Tick the box beside any orders that need to be combined.
  3. Select Send Invoice for any of the orders selected.

Learn more about issuing invoices and combining payments.

If a buyer has already paid for postage, you can still offer a combined postage discount by refunding them the difference. Here's how:

  1. Go to the Orders - opens in new window or tab tab of Seller Hub or the Sold - opens in new window or tab section of My eBay.
  2. Choose one of the items that the buyer purchased and from the drop-down menu, select View the PayPal Transaction.
  3. You will be redirected to PayPal where you can offer a partial refund to the seller for the excess postage they paid.

You can then buy and print postage from one of the orders and upload that tracking number for all of the items in the new combined order.

You can create rules to automatically offer postage discounts to your buyers. Find out how in our Postage discounts article.

Issue an invoice with combined postage when buyers purchase more than one item from you. By sending everything in one package, you'll save time and the buyer will save money.

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