How postage discounts work
You can offer postage discounts to buyers who buy more than one item from you, but first, you need to opt in to offering combined postage.You can then set up rules that automatically apply to the postage cost when someone buys multiple items.
Depending on whether you offer a flat postage rate, or are using calculated postage, these discounts work slightly differently.
Here's how to check that combined payments are enabled on your account:
- On the Combined payments and postage discounts - opens in new window or tab page, select Edit under Combined payments.
- Ensure that Allow buyers to send one combined payment for all items purchased is selected.
- Choose the time period during which you're happy to combine payment for purchased items and select Save.
Flat rate postage rules
If you're offering a flat rate postage cost, where all buyers pay the same amount, you can apply two different types of postage rules:
- Add a fixed amount for each additional item purchased. For example, if the postage cost on the first item is $5 you could choose to charge just $2 in postage for each additional purchase
- Subtract an amount from the postage charge for each additional item purchased. In the same example as above you could choose to charge $1 less than the initial postage (i.e., $4) for each additional purchase.
Here's how to create a flat postage rule:
- On the Combined payments and postage discounts - opens in new window or tab page, select Edit beneath Flat postage rule.
- From the drop-down menu, choose whether to add or subtract an amount for each additional item purchased.
- Enter the amount to add/subtract.
- Select Next to review your choices, and then Save.
Calculated postage rules
If you're offering a calculated postage cost (where the amount a buyer pays varies based on their location), you can apply rules for combining items into a single package:
- Automatically combine the weights of all the items in one package. For example, if a buyer purchases 3 items that weigh 500g each, you can set up a rule that charges postage for a single 1.5kg package.
- Automatically combine the weights of the items in one package and subtract a weight amount (in grams). For example, if a buyer purchases 3 items that weigh 500g each, you can set up a rule that combines the items in one 1.5kg package, and automatically deducts 300g from the total weight.
To create calculated postage rules:
- On the Combined payments and postage discounts - opens in new window or tab page, select Create beneath Calculated postage rule.
- Choose either Combine all item weights, or Combine all item weights and subtract an amount and enter the amount to be subtracted in grams.
- Select Next, then specify a rule for your handling costs from the drop-down menu. Enter the amount you'll charge per order or the amount to be added or subtracted for each additional item.
- Enter the amount to be added or subtracted for each additional item.
- Select Next to review the details, then Save.
Promotional postage discount rules
While flat rate and calculated postage rules are applied when a buyer goes through checkout, you can also use postage rules as a promotional tool to help attract additional buyers.
With promotional postage discounts, you can create a rule that offers your buyers a discount based on the conditions you set. For example, buyers will be charged no more than $5 for postage if they buy more than one item. Or, buyers will qualify for free postage if they spend more than $25.
Buyers will be able to see these discounts highlighted in your listings.
Here's how to set up a promotional postage discount:
- On the Combined payments and postage discounts - opens in new window or tab page, select Create beneath Promotional postage rule.
- Fill in your conditions, and select Next.
- Review your rule and then Save.
Make sure you've applied combined postage rules to all listings where you want to offer a discount.
How to apply postage discount rules to your listings
If you're using the advanced listing tool, you can apply a postage discount rule by selecting Apply my promotional postage rule when you're creating a listing. You can also add a new rule to any current listing by going to the active listings - opens in new window or tab page, selecting Revise, and choosing Apply my promotional postage rule.