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Feedback profiles

Your Feedback profile gives other members an indication of how experienced you are on eBay, and how others have rated their experience when trading with you.

Each time you buy or sell something, you have an opportunity to leave Feedback about your experience. Feedback consists of a positive, negative or neutral rating, along with a short comment. Feedback ratings and comments help buyers and sellers build their reputation on eBay. This information is available in each member's Feedback profile, and helps eBay users buy and sell with confidence.

Viewing a Feedback profile

You can view a member's Feedback profile – including your own – by selecting the number in brackets next to their username. This number is their current Feedback score.

On the Feedback profile page, you'll see a member's:

  • Overall Feedback score
  • Percentage of positive ratings
  • Recently received Feedback
  • Detailed seller ratings
  • eBay registration date

You can also find a link to contact the member, and if the member is a seller, a link to view other items they are selling.

Tip
Once you reach a Feedback score of 10, you'll earn a yellow star which is displayed on your profile. As your Feedback score increases, the star changes colour, all the way to a silver shooting star for a score above 1,000,000.

Detailed seller ratings

In addition to overall Feedback ratings and comments, a seller's Feedback profile includes a breakdown of how they've been rated out of 5 stars for the following:

  • Accurate description
  • Reasonable postage costs
  • Communication
  • Postage speed

Tip
On some purchases, we'll give sellers an automatic 5-star rating. For example, if the seller offered free postage, they'll get 5 stars for reasonable postage costs.

Making your Feedback comments public or private

We strongly encourage everyone to keep all their Feedback information public. It helps you earn the trust of other eBay members, increasing the likelihood that they'll trade with you.

If you want to sell on eBay, your Feedback comment information must be visible to everyone.

If you choose to make your Feedback comments private, you won't be able to sell items on eBay and the Feedback comments you've left and received will be hidden from other members. However, your overall number of positive, neutral and negative Feedback ratings will still be displayed.

Here's how to change who can see your Feedback comments:

  1. Go to your Feedback profile - opens in new window or tab.
  2. Scroll down to the All received Feedback section and set the toggle to either Visible to everyone or Hide comments.

Frequently asked questions

My trading partner won't leave me Feedback. What should I do?

If you've successfully completed a transaction with another eBay member and they haven't left you Feedback, it's fine to send a message as a reminder. Remember though, leaving Feedback is completely voluntary.

 
I received negative Feedback that I don't think is fair. What can I do?

You can respond to the Feedback and tell your side of the story. As a seller, you can also send a limited number of requests for buyers to revise their Feedback.

 
I received Feedback that violates eBay policies. What should I do?

If a member has violated one of our Feedback policies, you can ask us to have it removed. Once we review it, we may remove the entire Feedback, or just the comment or the rating.

 
Can I change Feedback I left for someone else?

In most cases you can't change Feedback once you've submitted it. However, if you left negative or neutral Feedback for a seller and want to change it to positive Feedback, the seller may be able to send you a Feedback revision request. If the seller is unable to send a Feedback revision request, you can leave a clarifying follow up comment to your original Feedback.

 

To sell on eBay, all your Feedback information must be public.

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