3 min article

Changing your delivery details after a purchase

You may be able to change the delivery address or the delivery method you selected for an eBay purchase, but you'll need to contact the seller before they post the item to you.

If you've already completed your purchase but need to make a change to the delivery details, contact the seller as soon as possible. They won't be able to make changes if they've already sent your package.

Change your delivery details when ordering

When you're buying an item, you'll confirm the delivery method and address at checkout. Make sure you check these carefully before completing your purchase.

We'll pre-select your preferred delivery address in the Send to field. If it's incorrect, or if you want the item sent to a different address, select Change. You can then edit the address, select a different address or add a new address.

Tip
You can also add, update or delete delivery addresses – including changing which address is your primary one – in the Addresses section - opens in new window or tab of My eBay.

Change your delivery address after you've paid

Sellers generally can't change the delivery address that you provided at checkout. If they haven't yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then repurchase the item with the correct delivery address.

If you made your purchase in the last hour, you can cancel the order yourself. We'll just ask the seller to confirm that they haven't sent it yet.

Cancel order

If it's been more than an hour since your purchase, you'll need to contact the seller and ask them to cancel it for you. Here's how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. From the More actions drop-down, choose Contact seller.
  3. Choose Request to cancel this order, and then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

For more help, see our article on cancelling an order.

If the seller has already posted your order, or if they don't accept the cancellation, the package will be sent to the address you originally selected.

Change the delivery method after you've paid

If the seller hasn't yet sent your package, you can ask them if it's possible to change the delivery method. If they agree, you can work with them to sort out the details – for example, sending extra payment for an express or tracked option.

If the seller isn't willing to change the delivery method, you can ask them to cancel the order and repurchase the item with the correct delivery method.

If you need to change the delivery address for an item you bought, you'll have to contact the seller before they send the package. You may need to cancel the order and repurchase the item with the correct details.

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