Setting up your postage options

Australia-based sellers who are enrolled in free selling are generally required to buy a label on eBay to send eligible items. When listing, you can see if your item will be required to use a label bought on eBay. To offer alternative postage options, you'll need a Pro plan - opens in new window or tab.

Based on the options you select in your listing, we'll show postage costs and expected delivery dates on your listings. By offering more than one delivery option, you'll be able to attract different types of buyers. For example, you could give buyers an express option in addition to standard delivery, or offer local pickup.

How to set your postage options

You can choose which postage methods you want to offer and set your costs when creating your listing. Here's how:

1. On the listing page, scroll down to the Postage section.
2. From the Postage method dropdown, select one of the following options:
   • Standard postage: Small to medium items
   • Freight: Oversized items
   • Local pickup only: Sell to buyers near you
3. Add Package weight and Package dimensions. These details are used to help calculate your postage costs.
   • If you're sending an irregular package (for example, mailing tubes, nonrectangular packages, items not fully encased in cardboard or items without packaging), open the See postage options menu on the right and select Irregular package
4. If you choose Standard postage, open the Cost type dropdown under Domestic postage, and select either
   • Flat rate: Same cost regardless of buyer location
   • Calculated: Cost varies based on buyer location

If you choose Flat rate:

1. If a Primary service is not already pre-selected, select Add primary service. To change the Primary service or add another service, select the three dot menu.
2. Enter your postage costs under Buyer pays, or select Offer free postage under Primary service.

If you choose Calculated:

1. If a Primary service is not already pre-selected, select Add primary service. To change the Primary service or add another service, select the three dot menu.
   • We'll suggest a recommended service with the best rate when you buy labels on eBay, or you can choose your preferred service(s)
2. If you want to cover the costs of postage, select Offer free postage under Primary service.

To offer international postage, open the See postage options menu on the right and select International postage. You can then select your cost type, services and destinations.

Tip
If you choose calculated postage, the cost shown to buyers on your listing will reflect eBay's discounted rates when you buy labels on eBay.

You can also set up and manage your postage options using business policies. For more control over setting postage costs by region, you can use postage rate tables.

Tracking and integrated carriers

Sending items with tracking gives buyers confidence, and helps protect you in case the item doesn't arrive.

An integrated carrier means that eBay can automatically receive tracking data from the carrier's system. Once you've uploaded the tracking number to the order, we'll show delivery updates to you and the buyer when the carrier scans the package.

If a buyer reports that they didn't receive their item, you may be responsible for refunding them if you don't have tracking from an integrated carrier showing that it was delivered. Learn more about eBay Money Back Guarantee.

Make sure you send orders within your stated handling time, and upload tracking to eBay as soon as possible.

Additional protections with labels bought on eBay

When you buy a label on eBay to send the item, tracking is uploaded to the order automatically. Because all services are fully tracked and delivery stays visible on eBay, you'll benefit from additional seller protections for eligible delivery issues.

Helpful postage & shipping articles

Read our guides below for more information on working out postage costs, making your item available internationally, having your buyers collect their items in person and sending your orders.

Learn more about how eBay calculates expected delivery dates for your orders.

Learn more about working out postage and your options for setting competitive postage costs.

Learn more about Click & Collect, where you post the item to the buyer's chosen Parcelpoint or HUBBED location.

Find out more about letting buyers collect their item in person.

Find out what you need to know about drop shipping on eBay.

Find out how to add international postage options to your listings, and understand what you need to do for customs.

Find out what you need to know about getting items safely to your buyers.

Learn more about a fulfilment and delivery solution for business sellers.