1 min article

Tracking items you've sold

Uploading tracking details after you've sent an item lets both you and your buyer see where it is along its journey, all the way through to when it's been delivered.

When you upload tracking information, you provide your buyer with more confidence that their item will reach them, as well as a better buying experience overall. You're also protecting yourself in case your buyer doesn't receive the item and opens an eBay Money Back Guarantee request.

How to add tracking details

Once you've sent your item, you can add tracking details whether your item was bought by an eBay member or a guest buyer.

To add tracking details in Seller Hub:

  1. Go to the Awaiting postage - opens in new window or tab section of the Orders tab.
  2. Tick the Actions box beside the item you posted.
  3. From the drop-down menu, select Add tracking number.
  4. Enter the tracking details and the name of the carrier.
  5. Select Save.

To add tracking details in My eBay Selling:

  1. Go to the Selling overview - opens in new window or tab section.
  2. Find the item you posted.
  3. From the drop-down menu, select Add tracking number.
  4. Enter the tracking details and the name of the carrier.
  5. Select Save.

The buyer will then get an email with the order tracking details.

Tip
If you buy and print labels on eBay, the tracking number is uploaded automatically, and you could also save money on postage.

Marking an item as sent

An item will be automatically marked as sent if you use an eBay postage label or manually upload a tracking number. If you posted an item to a buyer using a different method, you may need to mark it as sent manually.

To mark an item as sent in Seller Hub:

  1. Go to the Awaiting postage - opens in new window or tab section of the Orders tab.
  2. Tick the Actions box beside the item you posted.
  3. From the drop-down menu, select Mark as sent.

To mark an item as sent in My eBay Selling:

  1. Go to the Selling overview - opens in new window or tab section.
  2. Find the item you posted.
  3. From the drop-down menu, select Mark as sent.

International tracking

You can add tracking details for items you're sending internationally in exactly the same way as for domestic orders. Just remember, when creating your listing, choose a postal service or courier that provides international tracking, and make sure your postage price reflects this cost.

Postage insurance

As a seller, you're responsible for the safe delivery of your items to the buyer. So you might want to consider purchasing postage insurance, particularly for high value goods. Check with your postal carrier to find the best coverage.

You can include the cost of insurance in your postage rates, but you can't charge it as a separate cost.

You can add tracking details to an item you're sending domestically or internationally, whether it was bought by an eBay member or a guest buyer.

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