2 min article

Setting up your postage options

From sending through the post to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.

You can pick which postage methods you want to offer your buyers when creating your listing. Depending on whether you're using our quick listing tool or our business tool, you'll do this in slightly different ways:

Setting your postage options using the quick listing tool

On the listing page, scroll down to the How you'll post it section and you'll see 3 tabs:

  • Select postage for me – we calculate your postage based on how other sellers sent similar items
  • Select postage myself – you can choose from the list of services and add the postage charges yourself
  • Offer local pickup only – you'll need to state in your listing where the buyer can pick the item up
 
Setting your postage options using the business tool
  1. On the listing page, scroll down to the Postage details section.
  2. Under Domestic Postage, you can select:
    • Calculated: Cost varies by location – you can use the postage calculator to get an estimate for each service's charge
    • Flat: Same cost to all buyers – you can also create your own rate tables detailing your postage charges for each area
    • Freight: Large and bulky items
    • No postage: Local pick up only
  3. From the drop-down menu under Services, choose your preferred service(s).
  4. If you're offering a flat rate, enter the postage cost or select local pickup.
  5. You can also apply any combined postage rules or promotional postage rules by ticking the boxes next to these options.
  6. Set your handling cost (calculated postage only) and handling time.
  7. Add your package type, weight and dimensions.
 

You can also choose to set buyer requirements to exclude buyers who have a delivery address in countries you don't want to post to, or have a history of unpaid items. See Setting buyer requirements for more information.

Integrated carriers

To protect yourself against 'Item not received' claims filed through eBay Money Back Guarantee on eBay.com.au, you need to use a carrier service that is integrated with eBay.

The following carriers are integrated with eBay:

Domestic carriers

Carrier name

Services

Australia Post

Australia Post Standard, Australia Post Express

Toll

Toll IPEC, Toll Priority

Sendle

Trackable Services

StarTrack

Trackable Services

Hunter Express

Trackable Services

Fastway Couriers

Trackable Services

CouriersPlease

Trackable Services

Winit

Trackable Services

TNT Australia

Trackable Services

Allied Express

Trackable Services

Shippit

Trackable Services

 

Export carriers

Carrier name Services

DHL

Trackable Export Services

Sendle

Trackable Export Services

Australia Post

Trackable Export Services

TNT Australia

Trackable Export Services

FedEx

Trackable Export Services

UPS

Trackable Export Services

 

Import carriers

Carrier name Services

SpeedPAK

Trackable Import Services

DHL

Trackable Import Services

Aramex

Trackable Import Services

WNDirect

Trackable Import Services

UPS

Trackable Import Services

 

Tip
We recommend you upload tracking to eBay within your stated handling time. Buyers are more confident their orders will arrive when they receive regular delivery status updates, and are less likely to file 'Item not received' claims.

Read our guides below for more information on making your item available internationally, having your buyers collect their items in person, estimating postage costs and more.

Click & Collect

Learn more about Click & Collect, where you post the item to the buyer's chosen Woolworths store or Parcelpoint location.

Local pickup

Find out more about letting buyers collect their item in person.

Drop shipping

Find out what you need to know about drop shipping on eBay.

Using our postage calculator

Learn how to use our postage calculator to work out the postage costs based on the buyer's location.

International postage for sellers

Find out how to add international postage options to your listings, and understand what you need to do for customs.

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