2 min article

Setting up your postage options

From sending through the post to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.

You can pick which postage methods you want to offer your buyers when creating your listing. Depending on whether you're using our quick listing tool or our business tool, you'll do this in slightly different ways:

Setting your postage options using the quick listing tool

On the listing page, scroll down to the How you'll post it section and you'll see 3 tabs:

  • Select postage for me – we calculate your postage based on how other sellers sent similar items
  • Select postage myself – you can choose from the list of services and add the postage charges yourself
  • Offer local pickup only – you'll need to state in your listing where the buyer can pick the item up
 
Setting your postage options using the business tool
  1. On the listing page, scroll down to the Postage details section.
  2. Under Domestic Postage, you can select:
    • Calculated: Cost varies by location – you can use the postage calculator - opens in new window or tab to get an estimate for each service's charge
    • Flat: Same cost to all buyers – you can also create your own rate tables detailing your postage charges for each area
    • Freight: Large and bulky items
    • No postage: Local pick up only
  3. From the drop-down menu under Services, choose your preferred service(s).
  4. If you're offering a flat rate, enter the postage cost or select local pickup.
  5. You can also apply any combined postage rules or promotional postage rules by ticking the boxes next to these options.
  6. Set your handling cost (calculated postage only) and handling time.
  7. Add your package type, weight and dimensions.
 

You can also choose to set buyer requirements to exclude buyers who have a delivery address in countries you don't want to post to, or have a history of unpaid items. See Setting buyer requirements for more information.

Integrated carriers

If a carrier is 'integrated', it means that eBay can automatically receive tracking scan updates from the carrier's system. You need to upload the tracking number to the order, and the carrier needs to scan the package in order for delivery updates from an integrated carrier to be available on eBay.

You can check whether a buyer is receiving updates on tracking events by going to the Sold - opens in new window or tab section of My eBay or the Orders - opens in new window or tab in Seller Hub and clicking on the tracking number under the order.

You may not be protected against 'Item not received' cases filed through eBay Money Back Guarantee on eBay.com.au if you're using a tracked postage service but you don't upload tracking by the estimated delivery date, or if we can't see end-to-end tracking for the order.

The following carriers are integrated with eBay for their trackable services and have a consistently high rate of end-to-end scanning:

Domestic carriers

  • Australia Post
  • Toll
  • Sendle
  • StarTrack
  • Hunter Express
  • Aramex
  • CouriersPlease
  • Winit
  • TNT Australia
  • Allied Express
  • Shippit
  • 4PX
  • Border Express
  • DHL
  • PF Logistics
 

Export carriers

  • DHL
  • Sendle
  • Australia Post
  • TNT Australia
  • FedEx
  • UPS
 

Import carriers

  • SpeedPAK
  • DHL
  • Aramex
  • WNDirect
  • UPS
  • Hong Kong Post
  • UBI
  • Yun Express
 

This is not an exhaustive list of carriers that are integrated with eBay. If you've uploaded a tracking number to your order and you can see delivery updates on eBay, your carrier is integrated.

Tip
We recommend you upload tracking to eBay within your stated handling time. Buyers are more confident their orders will arrive when they receive regular delivery status updates, and are less likely to file 'Item not received' requests.

Read our guides below for more information on making your item available internationally, having your buyers collect their items in person, estimating postage costs and more.

Click & Collect

Learn more about Click & Collect, where you post the item to the buyer's chosen Parcelpoint or Hubbed location.

Local pickup

Find out more about letting buyers collect their item in person.

Drop shipping

Find out what you need to know about drop shipping on eBay.

Using our postage calculator

Learn how to use our postage calculator to work out the postage costs based on the buyer's location.

International postage for sellers

Find out how to add international postage options to your listings, and understand what you need to do for customs.

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