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Fee credits

If there was an issue with an order that you resolved, you may qualify for a credit of some or all of the fees you paid.

You may be eligible for fee credits when the buyer receives a refund. For eligible partial refunds, fee credits are proportional to the refund that the buyer receives (see examples below).

There are some situations when a buyer is refunded but you won't be eligible for fee credits. See the section below for more information.

Credits for refunds and cancelled orders

Fee credits for cancelled orders (eligible fees are credited in full)
Situation	Final value fee credits	Other fee credits (if applicable)
You cancel the order for a reason outside your control: The buyer asked you to cancel their order There was an issue with the buyer's delivery address	Final value fee (variable component) Per order fixed amount	Promoted Listings Standard fee Additional final value fee for not meeting performance expectations International fee
You cancel the order for a reason within your control: The item is out of stock or damaged	Final value fee (variable component) The per order fixed amount is not credited

Fee credits for refunds (eligible fee credits are proportional to the refunded amount)
Situation	Final value fee credits	Other fee credits (if applicable)
You fully refund all items in the order* when the buyer requests a return for any of the following reasons: Ordered by mistake Don't like it Changed my mind Doesn't fit Found a better price You use the Send refund flow on eBay to fully refund all items in the order, plus original postage	Final value fee (variable component) Per order fixed amount	Promoted Listings Standard fee Additional final value fee for not meeting performance expectations International fee
You refund the buyer when they request a return for any of the following reasons: Arrived damaged Missing parts or pieces Item is defective Received wrong item Doesn't match description or photos Doesn't fit my vehicle You refund the buyer when they report an item not received You voluntarily initiate a partial refund on eBay You accept a payment dispute and the buyer is refunded	Final value fee (variable component) The per order fixed amount is not credited

*In this case, sellers aren't required to refund the buyer's original postage.

Note: For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.

Fee credits for partial refunds

When the buyer is issued a partial refund, your eligible fee credits will be proportional to the amount that the buyer is refunded. For example, if the buyer receives a 20% refund of the total amount of the sale, then you'll be credited 20% of the eligible fees that you were charged. See the detailed examples below.

Fee credit calculations for partial refunds

Example 1

A buyer purchases a blouse for $45, plus $15 for express postage. The seller is able to use a less expensive option and refunds the buyer $5 of the original postage cost.

The seller has a Basic Store subscription, and the Fashion category is included in Tier 4 final value fees.

Order details

Item price

Postage

$45.00

$15.00

Total amount of the sale:

$60.00

Seller fees (incl. GST)

Final value fee variable component (13.09% of $60.00)

Per order fixed amount (not eligible for credit)

$7.85

$0.33

Seller fees on original order:

$8.18

Buyer refund details
Seller refund to buyer	$5.00
Total refund amount to buyer:	$5.00

Seller fee credit details (incl. GST)

The buyer's refund ($5.00) is 8.33% of their original order ($60.00), so the seller receives credits for 8.33% of each of the eligible fees that they were charged

Final value fee credit (8.33% of $7.85)

$0.65

Total fee credits to seller:

$0.65

Example 2

A buyer purchased a designer sweatshirt in size small for $75 with free postage, but the seller mistakenly sent a size medium. The buyer liked the sweatshirt and decided to keep it, but notified the seller of the mistake. The seller issued a goodwill credit of $15 to the buyer.

The seller has an Anchor Store subscription, and the Fashion category is included in Tier 4 final value fees. The seller had also used Promoted Listings Standard to promote the item, choosing an ad rate of 6%.

Order details

Item price

Postage

$75.00

Free

Total amount of the sale:

$75.00

Seller fees (incl. GST)

Final value fee variable component (11.11% of $75.00)

Promoted Listings Standard fee (6% of $75.00)

Per order fixed amount (not eligible for credit)

$8.33

$4.50

$0.33

Seller fees on original order:

$13.16

Buyer refund details
Seller refund to buyer	$15.00
Total refund amount to buyer:	$15.00

Seller fee credit details (incl. GST)

The buyer's refund ($15.00) is 20% of their original order ($75.00), so the seller receives credits for 20% of each of the eligible fees that they were charged

Final value fee credit (20% of $8.33)

Promoted Listings Standard fee credit (20% of $4.50)

$1.67

$0.90

Total fee credits to seller:

$2.57

Other fees may apply.

Refunds that don't qualify for seller fee credits

We don't issue fee credits in any of the following situations:

You refunded the buyer outside of eBay (using PayPal to send money, for instance)
eBay stepped in to help with a return or item not received request, and the case was closed with a full or partial refund issued to the buyer. (Exception: If eBay steps in to help with a return for an eBay Authenticity Guarantee item that is returned through the authenticator, you will be eligible for fee credits if the buyer is refunded)
You deduct a portion from the buyer's refund because they returned the item used or damaged (only applies to eligible sellers)

If you qualify for a fee credit, the credit will be added to your Available funds, and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. You can see the fee credit details on your eBay financial statement.

Listing fee credits

It's generally free to list items in auction-style or fixed price format on eBay.com.au.

Listing fees only apply in the following circumstances:

You exceed the number of free listings per month
Your registration address is outside Australia
You choose an optional listing feature
You list in a category that is excluded from free listings
You list using Classified Ad format

These fees are non-refundable once charged, even if your item doesn't sell or you remove the feature from your listing.

Follow the links below to review terms and conditions for eBay fees:

Credits for removed listings

If we have to remove one of your listings, you may receive a fee credit, depending on the reason for the listing removal.

If the listing was removed because an unauthorised person used your account, we'll automatically credit any listing fees and final value fees associated with the unauthorised activity.

If we removed your listing because it violated one of our policies, we'll credit fees on a case-by-case basis, based on the circumstances. We will take any previous policy violations into account.

Top Takeaway

If there's an issue with an order and you refund the buyer, you'll receive a credit for some or all of your selling fees.

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