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Fee credits

If there was an issue with the transaction that you resolved, you may qualify for a credit of some or all of the fees you paid.

You may be eligible for fee credits in the following circumstances:

Credits for refunds and cancelled orders

In these situations:

Fees credited:

  • Final value fee (Variable component only. The per order fixed amount is not credited)
  • Additional final value fees for not meeting performance expectations (if applicable)
  • Promoted listings fee (if applicable)
  • International sales fee (if applicable)

Note: For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.

You are not eligible for fee credits in any of the following situations:

  • You refund the buyer outside of eBay (using PayPal to send money, for instance)
  • You issued a partial refund to the buyer
  • You or the buyer asked us to step in, and the case was closed with a refund to the buyer

If you qualify for a fee credit, the credit will be added to your Available funds, and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. You can see the fee credit details on your eBay financial statement.

Listing fee credits

It's generally free to list items in auction-style or fixed price format on eBay.com.au.

Listing fees only apply in the following circumstances:

  • You exceed the number of free listings per month
  • Your registration address is outside Australia
  • You choose an optional listing feature
  • You list in a category that is excluded from free listings
  • You list using Classified Ad format

These fees are non-refundable once charged, even if your item doesn't sell or you remove the feature from your listing.

Follow the links below to review terms and conditions for eBay fees:

Credits for removed listings

If we have to remove one of your listings, you may receive a fee credit, depending on the reason for the listing removal.

If the listing was removed because an unauthorised person used your account, we'll automatically credit any listing fees and final value fees associated with the unauthorised activity.

If the listing was removed because it violated one of our policies, we may decide to credit some or all fees depending on the circumstances. This will be determined on a case-by-case basis and we will take any previous policy violations into account.

If there's an issue with the transaction and you refund the buyer in full, you'll receive a final value fee credit (variable component only).

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